Care Coordinator

RPMGlobal; Austin (TX); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive health coverage

Professional growth opportunities

Job summary

Communities In Schools of Central Texas is seeking a Care Coordinator to facilitate wraparound services for youth and families in Austin, TX. The role coordinates family-driven care, manages a team, and oversees budgeting within the Plan of Care framework.

The position reports to the Care Coordination, Program Director, and may supervise AmeriCorps Members or volunteers. In-person campus work is required, with full-time exempt status.

Qualifications

• Master's degree in social work, counseling/guidance, or related field.
• Bachelor's degree in related field with at least one year of experience working with youth and/or families.
• Proficient with Microsoft O365 (Word, Excel, Outlook) and data entry/database management.
• Ability to work independently, balance priorities and build relationships across cultures.

Responsibilities

• Conduct needs assessments and design a Plan of Care for each family on assigned caseload.
• Authorize and connect families to appropriate service providers and community resources; manage funds as needed.
• Conduct home visits and provide ongoing supportive guidance and crisis planning as required.
• Maintain and update paper and electronic case files and the TCM database; monitor service provider notes.

Skills

Microsoft Office 365

Data entry

Bilingual English/Spanish

Independent work

Time management

Cultural sensitivity

Education

Master's degree in social work, counseling/guidance, or related field

Bachelor's degree in related field with at least 1 year of youth/family experience

Tools

TCM database

Job description

Care Coordinator

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Location: In-person / On Campus and/or CIST Administrative Office / Austin, Texas

Employment Type: Full-Time, Exempt

Reports to: Care Coordination, Program Director

Supervises: May supervise AmeriCorps Members and/or volunteers

Starting Range: $4,000.00 (contingent on experience)
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About Communities In Schools

Rooted in community for over 40 years, Communities In Schools of Central Texas (CISCT) is a sophisticated 501(c)(3) nonprofit organization in Austin, Texas. Communities In Schools (CIS) is a national organization that ensures every student has what they need to realize their full potential in school and beyond. At CISCT, our mission is simple: surround students with a community of support, empowering them to stay in school and achieve in life.
We are a nearly $24 million nonprofit organization with diverse sources of funding.

Position Summary

The Care Coordinator facilitates the wraparound process for youth and families by coordinating and managing family-driven care necessary to meet the complex needs of youth experiencing behavioral and mental health difficulties.

Wraparound services are individualized, community-based services that focus on the strengths and needs of the child and family. Wraparound services are developed through a team-planning process led by the Care Coordinator, where a team of individuals who are relevant to the well-being of the child (such as family members, service providers, teachers, and representatives from any involved agency) collaboratively develop and implement an individualized Plan of Care to eliminate barriers and strengthen and support families.

Due to programming and contractual requirements, this position is not eligible for the agency spring break.

What You'll Do

• Client Services: Duties includes conducting a needs assessment and designing a Plan of Care for each family on assigned caseload; authorizing and connecting families to appropriate service providers and community resources; requesting and managing funds from appropriate sources to address specific client’s needs as stated in the Plan of Care; conducting home visits; providing ongoing supportive guidance and motivation to youth/families; monitoring the psychological and emotional wellbeing of youth/families; conducting school visits and monitoring students’ attendance, behavior, and grades; and creating a crisis plan and providing crisis management for youth and families as needed.
• Collaboration: Duties include developing and maintaining positive and productive relationships with stakeholders and community service providers to meet the needs of the youth/families on assigned caseload; engaging and authorizing community partners to meet the needs as stated in the Plan of Care; regularly exchanging student information and problem-solving with the CIS Program Manager, teachers, counselors, administrators, and other school-based personnel to support the student’s progress; participating in school-based Child Study Teams.
• Team Management: Duties include managing interdisciplinary teams assembled to support each family’s Plan of Care; facilitating regular meetings and communication among interdisciplinary team members; monitoring the quality of services being provided to youth/families on assigned caseload; and monitoring and amending the monthly team budget as necessary to meet the goals of the families.
• Data Management: Duties include creating and maintaining paper case files for each family on assigned caseload in accordance with established timeframes and contractual requirements; creating and maintaining electronic files in the TCM database for each family on assigned caseload in accordance with established timeframes and contractual requirements; entering and updating, as necessary, case activity, progress notes, Plan of Care, financial, educational, juvenile justice, and court (CPS) screens in TCM database; and monitoring monthly service provider notes.
  

What You Bring

• Master's degree in social work, counseling/guidance, or related field or Bachelor's degree in related field with at least one year of experience working with youth and/or families.
• Possess an understanding of child and adolescent development with knowledge of family systems theory and application,
• Cognitive-behavioral therapy theory and application, and/or social skills assessment and intervention.
• Basic working knowledge of Microsoft O365, MS Word, Excel, Outlook and database management skills adequate to enter and retrieve data is required.
• Must have a demonstrated ability to work independently, self-directed, and with good judgment.
• Must also have the ability to balance multiple and conflicting priorities and the ability to create effective relationships with individuals of different cultural beliefs and lifestyles.
• English-Spanish bilingual proficiency is strongly preferred.
• Reliable transportation is required.
  

Why Join CIS?

• Mission-driven work – Be part of a team that changes the trajectory of students’ lives.
• Professional growth – Ongoing training, supervision, and career pathways into director-level roles.
• Community impact – Build partnerships that extend beyond the classroom.
• Generous paid time off: 4+ weeks of holidays, 2 weeks of vacation time, personal days and sick days
• Comprehensive Health Coverage: 100% employer-paid employee medical plan available, plus family subsidies, dental, vision, life, disability insurance, and 403(b) retirement plan with employer match

• Community-centered culture focused on impact, growth, and connection

Communities In Schools of Central Texas is proud to be an equal opportunity employer.