Care Coordinator

Pyramid Consulting, Inc.; Addison (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Ein führender Anbieter im Gesundheitswesen sucht einen engagierten Care Coordinator für eine spannende 3-monatige Vertragsstelle mit langfristigem Potenzial. Diese Position erfordert telefonische Kundenbetreuung und die Zusammenarbeit mit Patienten, um sicherzustellen, dass Dienstleistungen effektiv erbracht werden. Die Rolle bietet die Möglichkeit, in einem positiven Teamumfeld zu arbeiten, während Sie die Zufriedenheit der Mitglieder aufrechterhalten. Wenn Sie über starke Kommunikationsfähigkeiten verfügen und eine Leidenschaft für das Gesundheitswesen haben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Gesundheitsversicherung (medizinisch, zahnärztlich, sehfähig)

401(k) Plan

Bezahlte Krankheitszeit

Qualifications

• 2-3 Jahre Erfahrung im Bereich Managed Care oder Arztpraxen.
• Erfahrung in der telefonischen Kundenbetreuung und Dokumentation von Pflegeplänen.

Responsibilities

• Unterstützung bei der Pflegeverwaltung zur Gewährleistung der Kontinuität der Versorgung.
• Durchführung von Mitgliederauswertungen und Dokumentation der Aktivitäten.

Skills

Kundenservice

Kommunikationsfähigkeiten

MS Office (Excel, Word, Outlook)

Selbststarter

Education

High School Diploma oder gleichwertig

Tools

MS Office

Job description

Immediate need for a talented Care Coordinator. This is a 3+ months contract opportunity with long-term potential, located remotely in TX (CST timezone). Please review the job description below and contact me ASAP if interested.

Job ID: 25-64636

Pay Range: $18 - $22/hour. Employee benefits include health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

1. Support care management activities and teams to ensure services are delivered effectively, maintaining continuity of care and member satisfaction.
2. Perform member outreach via phone or home visits, documenting care plans and activities.
3. Participate in a family team environment that promotes a positive and engaging atmosphere.
4. Make outbound calls to members for Health Needs Assessments and handle inbound calls for the same purpose.
5. Achieve a screening rate of 35% as per the State Contract.
6. Maintain high energy, demonstrate call center experience, be a self-starter, reliable, and possess strong communication skills.
7. Work hours are 8 am to 5 pm CST with a one-hour lunch break.
8. Manage call volume and productivity, with monthly call and HNA audits.

Key Requirements and Technology Experience:

1. Experience in phone-based customer service, basic computer skills (MS Office: Excel, Word, Outlook), and 2-3 years in managed care or physician's office settings.
2. High School Diploma or equivalent required.
3. Experience working directly with healthcare providers or patients, including scheduling.
4. Handle 35-40 outbound calls daily, with a call audit score of 90% or higher and HNA audit score of 90% or higher.

Our client is a leading healthcare provider. We are currently interviewing for this and similar contract positions. Interested candidates should apply online for immediate consideration.

Pyramid Consulting, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind.

By applying, you agree to receive calls, texts, and emails from Pyramid Consulting, Inc. and its affiliates. Message and data rates may apply. Reply STOP to cancel, HELP for help. Privacy policy available here.