Care Coordination Specialist | Patient Access & Referrals

InterCommunity, Inc.; East Hartford (CT); On-site; USD 29,000 - 34,000; Full time

Job summary

InterCommunity, Inc. in East Hartford, CT is seeking a dedicated Care Coordinator to join our primary care team.

The role focuses on coordinating referrals between primary and specialty care, including imaging and transportation, to ensure seamless, comprehensive patient care. The ideal candidate will have a medical background, strong organizational and communication skills, and familiarity with electronic medical records.

Qualifications

• Strong organizational and communication skills are essential.
• Team-oriented environment experience required.
• Knowledge of medical terminology, procedures, and medications.
• Proficiency in using electronic medical records and healthcare software.
• Commitment to continuous learning and professional development.

Responsibilities

• Schedule patient appointments and coordinate referrals to specialists including imaging services, ensuring timely follow-up and completion of all referrals.
• Arrange transportation for patients who require assistance getting to their appointments.
• Facilitate communication and care by providing correspondence to patients, specialists, and other healthcare providers as needed.
• Obtain prior authorizations for imaging, medications, and other services, ensuring that all documentation is completed accurately.
• Document referrals, tracking patient progress and outcomes, and ensuring that all patients receive the necessary support.
• Communicate regularly with patients to explain their care plans and address any questions or concerns, promoting patient engagement and understanding.
• Participate in agency-sponsored in-services, workshops, conferences, and meetings to enhance professional skills and stay informed about current medical practices and trends.
• Perform essential medical assistant duties, including rooming patients, taking vital signs, updating electronic medical records, conducting phlebotomy, and performing point-of-care testing as needed.
• Assist at the front desk as required, which includes answering phones, checking patients in and out, and scanning/indexing documents.
• All agency staff are required to attend all mandatory department/agency meetings and trainings*

Skills

Organizational skills

Strong communication

Teamwork

Medical terminology

EMR proficiency

Professional development

Education

High school diploma or equivalent

Medical assistant program (CCMA/RMA) preferred

Tools

EMR software

Job description

InterCommunity, Inc. in East Hartford, CT is seeking a dedicated Care Coordinator to join our primary care team.

The role focuses on coordinating referrals between primary and specialty care, including imaging and transportation, to ensure seamless, comprehensive patient care. The ideal candidate will have a medical background, strong organizational and communication skills, and familiarity with electronic medical records.