Care Coordination Specialist – Full-Time (AZ)

CVS Health; Phoenix (AZ); On-site; USD 29,000 - 48,000; Full time

Job summary

CVS Health is seeking a Care Management Associate in Arizona to support medical service coordination, eligibility review, and pre-certification processes. The role involves calling providers and members, documenting activity, and collaborating with case and utilization management teams.

Ideal candidates have at least 2 years in medical support roles and 6 months of call center experience, with strong communication and organizational skills. Full-time, on-site in Arizona, 40 hours/week.

Qualifications

• 2 years’ experience as a medical assistant, office assistant or related experience.
• Minimum of 6 months of call center experience required.

Responsibilities

• Assist intake and outgoing calls for medical services.
• Review eligibility and benefits and open pre-certification cases.
• Coordinate with case management and utilization management teams.
• Maintain accurate documentation meeting regulatory requirements.
• Communicate with providers and members to support care management.
• Work in a fast-changing environment while meeting performance standards.

Skills

Communication

Organization

Customer service

Telephonic

Education

High School Diploma or GED

Tools

Excel

Microsoft Word

Job description

CVS Health is seeking a Care Management Associate in Arizona to support medical service coordination, eligibility review, and pre-certification processes. The role involves calling providers and members, documenting activity, and collaborating with case and utilization management teams.

Ideal candidates have at least 2 years in medical support roles and 6 months of call center experience, with strong communication and organizational skills. Full-time, on-site in Arizona, 40 hours/week.