Care Coordination & Scheduling Supervisor

BrightCare HomeCare LLC; Lafayette (LA); Remote; USD 28,000 - 60,000; Part time

Job summary

Brightcare Homecare seeks a Service Supervisor to plan and monitor caregiver work schedules, ensuring patient care needs are met across Lafayette and surrounding areas. The role emphasizes strong organization, communication, and the ability to manage staffing while minimizing overtime.

You will work with Care Manager, Assistant Care Manager, and Agency Director, operate Wellsky scheduling software, and coordinate weekend calls from Friday 6pm to Monday 6am, remotely and in the field.

Qualifications

• Must be authorized to work in the United States.
• Strong organizational and communication skills.
• Experience with scheduling in home care is a plus.

Responsibilities

• Assist with answering phones, office organization and management.
• Staffing of all in-home care cases via caregivers or self.
• Coordinate with Director and assist with interview and orientation process of caregivers weekly.
• Understanding and utilizing the Wellsky staffing software to its best potential.
• Monitoring and updating daily schedules via computer software for payroll and billing accuracy including troubleshooting/correcting missed clock ins/outs or overlaps.
• Communicate and notify clients/caregivers daily about schedule needs or changes.
• Develop and monitor the caregiver mentoring program with the goal of caregiver retention.
• Monitor and update client care plans as needs change.
• Educate Caregivers on trending concerns when identified.
• Contribute to companywide ideas for recruiting and marketing of services.
• Complete training on intake call sales techniques.

Skills

Time management

Attention to detail

Communication

Problem solving

Tech skills

Flexibility

Caregiving experience

Work authorization

Tools

Wellsky

Job description

Brightcare Homecare seeks a Service Supervisor to plan and monitor caregiver work schedules, ensuring patient care needs are met across Lafayette and surrounding areas. The role emphasizes strong organization, communication, and the ability to manage staffing while minimizing overtime.

You will work with Care Manager, Assistant Care Manager, and Agency Director, operate Wellsky scheduling software, and coordinate weekend calls from Friday 6pm to Monday 6am, remotely and in the field.