Care Coordination & Referrals Specialist

St. Elizabeth Physicians; Erlanger (KY); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

Vision

403b with Match

Job summary

St. Elizabeth Physicians in Erlanger, KY seeks a Care Management Referral Coordinator to support telephonic and in-person care coordination, linking patients to resources and coordinating SEP Grant Funded Transportation.

You will collaborate with the Care Management Team to improve health outcomes and deliver patient-centered care across community settings. This role requires critical thinking, Motivational Interviewing, and strong organizational skills, with a minimum of 2+ years in

Qualifications

• Bachelor’s degree in a related field required.
• 2+ years of experience in health-related or community resources field required.
• HIPAA awareness and compliant documentation required.

Responsibilities

• Answer all incoming calls to Care Management Referral Line and provide resolution.
• Review and evaluate incoming referrals via chart review and assign appropriately.
• Conduct initial evaluations to determine the appropriate team member to route referrals to.
• Proactively identify and create appropriate referrals.
• Educate patients with resources, timelines, and goals for improving accountability and collaboration.
• Coordinate needed health maintenance and care gap closure.
• Link individuals to community resources and monitor progress.
• Communicate with family and healthcare providers to meet patient needs.
• Coordinate face-to-face visits and schedule appointments as needed.
• Maintain timely documentation and communication with care team.

Skills

Critical thinking

Motivational Interviewing

Communication skills

Customer service

Education

Bachelor’s degree in related field

Associate's degree with equivalent experience

Bachelor’s degree in Human Services

Tools

Excel

Windows

Outlook

Job description

St. Elizabeth Physicians in Erlanger, KY seeks a Care Management Referral Coordinator to support telephonic and in-person care coordination, linking patients to resources and coordinating SEP Grant Funded Transportation.

You will collaborate with the Care Management Team to improve health outcomes and deliver patient-centered care across community settings. This role requires critical thinking, Motivational Interviewing, and strong organizational skills, with a minimum of 2+ years in