Care Coordination Assistant: Patient Care & Admin Hub

Virginia Mason Franciscan Health; Tacoma (WA); On-site; USD 35,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Care Coordination Assistant to act as the central hub for patient care processes from newborn to geriatric care. You will support safe, therapeutic care while serving as the primary receptionist and secretary for the unit, coordinating day-to-day operations and ensuring effective information flow across the care team.

You will collaborate with RN, social workers, and other clinicians to advance care plans, facilitate post-acute referrals, and arrange

Qualifications

• Associates degree or higher in business/health-related field or equivalent.
• High school diploma or GED required at hire.
• Experience in care coordination or healthcare setting preferred.

Responsibilities

• Collaborates with Care Coordination team, including RN and social worker.
• Manage post-acute care referrals to support LOS management and reduce denials.
• Communicate with interdisciplinary teams, patients, and families to progress care.
• Ensure post-acute follow-up appointments to prevent readmissions and maintain continuity.
• Handle required patient notifications and documentation with signatures for compliance.
• Coordinate transportation referrals as requested.

Skills

Strong organizational skills

Excellent communication

Proactive problem solving

Education

Associates degree or equivalent

High school diploma or GED

Job description

Virginia Mason Franciscan Health is seeking a Care Coordination Assistant to act as the central hub for patient care processes from newborn to geriatric care. You will support safe, therapeutic care while serving as the primary receptionist and secretary for the unit, coordinating day-to-day operations and ensuring effective information flow across the care team.

You will collaborate with RN, social workers, and other clinicians to advance care plans, facilitate post-acute referrals, and arrange