Care Coordination Asst

Virginia Mason Franciscan Health; Tacoma (WA); On-site; USD 35,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Care Coordination Assistant to act as the central hub for patient care processes from newborn to geriatric care. You will support safe, therapeutic care while serving as the primary receptionist and secretary for the unit, coordinating day-to-day operations and ensuring effective information flow across the care team.

You will collaborate with RN, social workers, and other clinicians to advance care plans, facilitate post-acute referrals, and arrange

Qualifications

• Associates degree or higher in business/health-related field or equivalent.
• High school diploma or GED required at hire.
• Experience in care coordination or healthcare setting preferred.

Responsibilities

• Collaborates with Care Coordination team, including RN and social worker.
• Manage post-acute care referrals to support LOS management and reduce denials.
• Communicate with interdisciplinary teams, patients, and families to progress care.
• Ensure post-acute follow-up appointments to prevent readmissions and maintain continuity.
• Handle required patient notifications and documentation with signatures for compliance.
• Coordinate transportation referrals as requested.

Skills

Strong organizational skills

Excellent communication

Proactive problem solving

Education

Associates degree or equivalent

High school diploma or GED

Job description

Job Summary And Responsibilities

As our Care Coordination Assistant, you will be a vital caregiver and the central hub, assuming responsibility for patient care processes from newborn to geriatric for a designated time frame. You will directly contribute to safe, therapeutic patient care while serving as the primary receptionist and secretary.

Job Summary And Responsibilities

As our Care Coordination Assistant, you will be a vital caregiver and the central hub, assuming responsibility for patient care processes from newborn to geriatric for a designated time frame. You will directly contribute to safe, therapeutic patient care while serving as the primary receptionist and secretary. Every day you will support safe patient care through multidisciplinary processes and coordinating unit activities. You will efficiently manage information flow and assist healthcare team members in delivering care across all patient age groups. To be successful in this role, you will demonstrate strong organizational and communication skills, a proactive approach to managing day-to-day operations, and a commitment to providing safe, therapeutic care while working effectively with the entire healthcare team.

• Collaborates with and supports the Care Coordination team, including, but not limited to the RNCC and Social Worker.
• Manage timely post-acute care referrals, to assist with length of stay management and mitigation of denials.
• Communicate and collaborate with interdisciplinary teams, patients, and family to facilitate care progression.
• Ensure post-acute follow-up appointments for identified patients to assist with readmission prevention and ensuring continuity of care.
• Deliver required patient notifications and letters, and obtain patient or family signatures on required documentation as needed to meet regulatory compliance.
• Manage transportation referrals as requested.

Job Requirements

Required

• Associates Other Associate (two-year) Degree in Business/Health-Related field, upon hire or
• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and

Preferred

• At least 3 years previous experience in health care, care coordination, utilization review, discharge planning or similar healthcare setting. and
• Bachelors Other or BSW, upon hire and
• Experience supporting clinicians in demanding and fast paced patient care environments.
• Licensed Practical Nurse: WA, upon hire or
• Certified Clinical Medical Assistant, upon hire or
• Certified Medical Assistant AAMA, upon hire or
• Certified Medical Assistant NHA, upon hire or
• National Certified Medical Assistant NCCT, upon hire or
• National Registered/Certified Medical Assistant NAHP, upon hire or
• Registered Medical Assistant AMT, upon hire or
• Registered Medical Assistant, upon hire or
• Cert Med Asst - MMCI, upon hire or
• Certified Nursing Assistant: WA, upon hire or
• Emergency Medical Technician: WA, upon hire

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$25.30 - $39.22 /hour