Care Coordination Assistant II — Virtual Hub

Christiana Care Health System; Wilmington (DE); On-site; USD 28,000 - 42,000; Full time

Job summary

Christiana Care Health System in Wilmington, Delaware, invites applications for an administrative support role within the Care Management team. You will support the daily operations of the Virtual Hub, triage calls, enroll members in care programs, and route tasks to the Care Coordinator.

The position emphasizes strong organization, excellent customer service, confidentiality, and basic computer skills, with pay range hourly and opportunities to work with clinical staff across the continuum.

Qualifications

• Health science or related field degree required; Bachelor's preferred.
• Two years of office experience.
• Strong communication and interpersonal skills.
• Knowledge of care management terminology and processes.

Responsibilities

• Performs in a call center environment processing or triaging calls from members, caregivers, providers, internal and external customers.
• Handles inbound/outbound calls and transactions supporting clinical staff and assigned teams.
• Assists in enrollment of members in a care management program according to guidelines.
• Creates updates, maintains and routes tasks to Care Coordinator per guidelines.
• Collaborates with members, caregivers, physicians, staff and other health care professionals to provide care coordination.
• Assists members and caregivers with problem resolutions and strategies to reduce barriers to care.
• Identifies problems or gaps in community resources and communicates to the Care Coordinator.
• Identifies members with care gaps and assists in accessing care via scheduling and referrals.
• Reinforces treatment plans and documents activities in Care Management applications.
• Facilitates access to entitlement programs and community resources.
• Adheres to policies and credentialed compliance.
• Demonstrates proficient PC skills in Windows environment.
• Attends educational offerings to stay current on IT, disease self-management protocols and community resources.
• Performs other related duties as assigned.

Skills

Strong organization skills

Excellent customer service

Multitasking

Confidentiality

Medical terminology knowledge

Computer proficiency

Education

Health Science Certification or Associate degree

Bachelor's degree preferred

Job description

Christiana Care Health System in Wilmington, Delaware, invites applications for an administrative support role within the Care Management team. You will support the daily operations of the Virtual Hub, triage calls, enroll members in care programs, and route tasks to the Care Coordinator.

The position emphasizes strong organization, excellent customer service, confidentiality, and basic computer skills, with pay range hourly and opportunities to work with clinical staff across the continuum.