Care Coordination Assistant

Advocate Health; Concord (NC); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Advocate Health in Concord, NC seeks a detail-oriented professional to support care management activities, gather data, prepare materials, and coordinate communications with members, physicians, and staff.

The role involves preparing correspondence, compiling reports, maintaining records, and assisting in education and referral related tasks within the department. A strong emphasis on accuracy and organization is expected in daily operations.

Responsabilités

• Assist with care management activities, including information gathering and correspondence with members and physicians.
• Under direction of Care Manager, investigates and documents follow-up of complaints.
• Coordinates and issues letters, notifications and documents related to Care Management.
• Prepare for department meetings and maintain minutes.
• Contacts members and physician offices to gather needed information with direction of Care Manager.
• Generate correspondence to members and providers.
• Schedule meetings and appointments; adjust schedules to accommodate attendees.
• Data collection for Care Management projects.
• Create reports and analyses of data; produce charts and graphics.
• Create advanced PowerPoint presentations and formatted reports.
• Gather and organize data from multiple sources to support management decisions.
• Work with PHO staff to file, prepare correspondence, data entry and system documentation.
• Educate physician office staff on case management procedures and AdvocateCare policies.
• Communicate with case managers, supervisors and staff to promote satisfaction and quality.
• Maintain department records and filing systems.
• Prepare and disseminate correspondence; assemble material for mailings.
• Type letters, memoranda, and reports from rough drafts.

Description du poste

Major Responsibilities:

• Assist in the care management process.
  • 1)To assist the case managers with care management activities, including information gathering and correspondence with members and physicians in order to facilitate quality and timely services.
  • 2)Under direction of Care Manager, investigates and documents follow-up of complaints
  • 3)Coordinates and issues necessary letters, notifications and documents related to Care Management
  • 4)Prepare for department meetings and maintains minutes
  • 5)Contacts members and physician offices to gather needed information with direction of Care Manager
  • 6)Generate necessary correspondence to members and providers
  • 7)Schedule and arrange meetings and/or appointments with multiple attendees. Make decisions regarding revision of supervisor’s/staff’s schedule to accommodate meetings and appointments.
  • 8)
• Data collection, analysis,and report production
  • 1)Assist with data collection for projects related to Care Management
  • 2)Create specialized reports and perform analyses of data.
  • 3)Produce charts and other graphics (bar charts, pie charts, pivot tables, etc.)
  • 4)Create advanced data presentations
  • 5)Create advanced Power Point presentations
  • 6)Create and format correspondence and various other documents—reports, policies, etc.
  • 7)Gather and organize data from multiple sources in support of management decision-making
• Participate in education and referral related activities.
  • 1)Works with PHO staff to file, prepare correspondence, data entry, system documentation and other medical management related activities.
  • 2)Works with care manager in the education of physician office staff on case management procedures, AdvocateCare policies and procedures and benefit plan limitations.
  • 3)Communication with case manager, supervisor, manager, director, other health care professionals, and various staff in a positive fashion in order to promote member satisfaction, quality services delivered and resolution of issues.
  • 4)Identifies and maintains appropriate communication with supervisor involving problems and observations in course of daily operations.
• Maintenance of department files.
  • 1)Maintain records and files within the department/unit.
  • 2)Create and set up filing systems for department/unit.
  • 3)Retrieves files and faxes and distributes them as requested
  • 4)Photocopies materials, as requested.
• Preparation and dissemination of correspondence.
  • 1)Compose correspondence from notes and/or discussions with supervisor and/or staff
  • 2)Assembles and prepares material for department mailings, as requested.
  • 3)Type letters, memoranda, reports, and other types of correspondence from rough drafts or provided copy

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.