Care Coordination and Home Services Manager

Life Enriching Communities; Westlake (OH); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Paid time off

Retirement with company match

On-site gym

Modern facilities

Team culture

Meaningful work

Care quality ratios

Job summary

Life Enriching Communities seeks a part-time Care Coordination and Home Services Manager to oversee Home Services and Care Coordination across Concord Reserve in Westlake, OH. The role supports campus caregivers, educates residents, and ensures high-quality care within a team-oriented environment.

The position emphasizes collaboration, resident advocacy, and ongoing care plan optimization, with a focus on compassionate, patient-centered service and staff development across campuses.

Qualifications

• Degree in allied health or nursing.
• Must have a minimum of 1 year experience in providing community-based services.
• Must have a minimum of 2 years experience managing or supervising care.
• Demonstrates the ability to problem solve effectively.
• Able to keep calm in emergency and stressful situations.

Responsibilities

• Manage care and services provided by Associates and ancillary staff working in Life Enriching Home Services. This management extends to any LEC campus where Home Services are being delivered, and includes coordination and delivery of Associate onboarding, development, and delivery of Associate education to meet applicable educational requirements, and ongoing evaluation of Associate performance.
• Develops, coordinates, and implements service plan by using a collaborative approach to identify the client's wishes and abilities for optimum level of functioning and maintenance of dignity, independence, and confidence.
• Utilizes the software systems for service plans, client admissions and discharges, scheduling support, client billing and Associate payroll.
• Participate in developing, maintaining, and updating written policies and procedures and standards which guide the services provided by the Home Services Associates. Participate in developing, maintaining and implementing the Quality Improvement Programs for Home Services by utilizing input from clients, Care Partners, family and others and evaluating systems and service delivery.
• Provide client services as needed to both residents and wait list members as deemed necessary.

Education

Degree in allied health or nursing

Job description

Careers with purpose for people with passion

Now Hiring

Position:Care Coordination and Home Services Manager

Location: Concord Reserve

2116 Dover Center Rd.

Westlake, OH

Job Id:4652

# of Openings:1

Care Coordination and Home Services Manager

Role Information
Location:Concord Reserve| 2116 Dover Center Road, Westlake, OH 44145
Schedule:Part-Time, Days | Monday- Friday, 4-5 hours per day with flex scheduled based on departmental needs

Who We Are
Life Enriching Communities is a not-for-profit organization that provides exceptional everyday experiences for associates and residents in our vibrant senior living communities. Our values of respect, innovation, spirituality, and excellence guide everything we do, fostering a sense of extended family and teamwork within our community. Our residents are exceptional and kind, and our dedicated associates deliver a high level of service with grace and compassion. Join us in making a meaningful difference in the lives of seniors and their families.

What You’ll Love About Working Here
At Life Enriching Communities, we believe exceptional care begins with an exceptional team. Alongside our warm and welcoming environment, we offer a package of:

• Health, Dental, Vision, Life, and Disability benefits
• Generous Paid Time Off (PTO)
• Retirement Fund with Company Match
• On-Site Gym
• Beautiful, state-of-the-art facilities
• A supportive team culture
• Work that truly makes a difference
• Excellent patient care ratios that support quality time with residents

You, our Ideal Candidate
This role will provide onsite support as the Enhanced Service offerings of Care Coordination and Home Services begin at Concord Reserve. This individual will be an LPN who will play an integral part of campus associate relationship building as resident needs are identified. This position will be responsible for maintaining contact with residents who are receiving care coordination as well as assisting to educate residents on Care Coordination and Home Services as appropriate. This individual will work as a team member and use their specialized credentials and/or expertise to serve clients. This position requires excellent communication skills with team members, clients and family members and an elevated level of patience and compassion for others.

Responsibilities

Home Services

• Manage care and services provided by Associates and ancillary staff working in Life Enriching Home Services. This management extends to any LEC (Life Enriching Communities) campus where Home Services are being delivered, and includes coordination and delivery of Associate onboarding, development, and delivery of Associate education to meet any applicable educational requirements, and ongoing evaluation of Associate performance.
• Develops, coordinates, and implements service plan by using a collaborative approach to identify the client's wishes and abilities for optimum level of functioning and maintenance of dignity, independence, and confidence.
• Utilizes the software systems for service plans, client admissions and discharges, scheduling support, client billing and Associate payroll.
• Participate in developing, maintaining, and updating written policies and procedures and standards which guide the services provided by the Home Services Associates. Participate in developing, maintaining and implementing the Quality Improvement Programs for Home Services by utilizing input from clients, Care Partners, family and others and evaluating systems and service delivery.
• Provide client services as needed to both residents and wait list members as deemed necessary.

Care Coordination

• Maintain contact with assigned members and/or their families based on the applicable member contact schedule and follow-up as appropriate including advocacy and health education for members.
• Using current clinical screening tools and assessments (including member self-health assessments), the Care Coordinator will determine members' appropriateness or eligibility for: a) preventive care initiatives; b) community resources; c) other insurances such as Medicare and long-term care insurance, if applicable
• Encourage members in accessing resources to help achieve their health and wellness goals. Resources may include the Connection, online resources or specially developed materials from various community health and wellness resources.
• Maintain contact with assigned members and/or their families based on the applicable member contact schedule
• Established and implement a plan of care for the resident/wait list member that is both beneficial to the resident/ wait list member and cost effective for the organization. Continue to follow and monitor the Plan of Care and revise as needed in order to maintain members' safety in the home.
• Provide consultation to other Care Coordinators based on credentials and/or specialized expertise (e.g. nursing, social work, occupational therapy, physical therapy, hospice, etc.), as appropriate
• Understand and comply with all applicable policies, procedures and standards of practice. Understand and comply with all aspects of continuing care agreements with members.
• Demonstrate proficiency in data entry and comply with all data entry requirements. Submit reports as required.
• Maintain confidentiality of member/client information and comply with the HIPPA regulations and standards.
• Provide on-call coverage during evenings, weekends, and holidays on a rotating basis with the other Care Coordinators.
• Participate in educational program planning as required for quarterly Member meetings. Revise policies and procedures to reflect current practice.
• Monitors and manages daily electronic monitoring dashboard across all LEC communities and services.
• Provide client services as needed to both residents and wait list members as deemed necessary

Requirements

• Degree in allied health or nursing
• Must have a minimum of 1 year experience in providing community-based services
• Must have a minimum of 2 years experience managing or supervising care
• Demonstrates the ability to problem solve effectively
• Able to keep calm in emergency and stressful situations

Life Enriching Communities is an equal opportunity employer committed to workplace diversity and compliance with the applicable provisions of the Americans with Disabilities Act. We are a drug-free and tobacco-free workplace.

Whether you have years of experience in senior living or are new to the industry, LEC is looking for dedicated professionals who want to make a difference in the lives of older adults.We’re committed to providing our associates with career advancement opportunities, generous benefits, and an environment that supports, engages, and empowers.

We have great benefits

Becoming an associate of Life Enriching Communities offers you a wide range of benefits.