Care Coordination & Administrative Specialist

Gaudenzia, Inc.; Bristol Township (Bucks County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

On‑the‑job Training

Upward mobility

Educational assistance

Job summary

Gaudenzia, Inc. in Bucks County, PA is seeking an experienced administrative professional to support program operations and client services. You will manage records, scheduling, communications, and data entry with discretion and accuracy.

The role requires strong clerical skills, the ability to work with diverse teams and external agencies, and a minimum of 5 years in an office setting. A High School Diploma or GED is required, with Associate’s Degree preferred; benefits include training and

Qualifications

• Education: High School Diploma or GED; Associate’s Degree preferred
• Experience: At least 5 years of administrative experience in an office environment
• Knowledge of office and clerical functions
• Knowledge of Microsoft Word and Excel
• Knowledge of system reporting and file maintenance
• Knowledge of project management with the ability to work independently
• Excellent customer service and telephone etiquette
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationships with clients, other staff members, outside agencies/institutions, and the general public
• Ability to work successfully with others from various cultures and backgrounds
• Ability to perform math and basic accounting
• Ability to plan and organize work and prepare appropriate reports

Responsibilities

• Treat all clients and staff with dignity and respect
• Supervise the maintenance of both program and client electronic and paper files in a confidential environment and in accordance with state and federal regulations
• Collect monies owed to the facility, including co‑pays, script fees, and payer checks
• Prepare reports as required by the Program Director or designee
• Ensure maintenance of a current, organized database, filing, and reporting systems
• Maintain an organized, accurate system to record, receive, and disburse client funds, valuables, and facility funds as needed
• Maintain contact with appropriate community resources needed to facilitate care coordination
• Implement internal and external communication and reporting systems to facilitate thorough communications with program staff, regional office, funding and governmental agencies, and other community resources
• Greet facility visitors and screen clients returning to the facility, if needed
• Answer phone calls and check facility voicemail daily
• Aid in the completion of IT and maintenance tickets to resolve facility issues
• Aid in facility incident, acquisition, check requests, and other submissions/postings on SharePoint
• Participate in and record minutes from administrative meetings and other facility meetings as assigned
• Sort, distribute, and prepare facility correspondence, and deliver faxes to appropriate persons
• Maintain facility supply inventory, order new supplies, and coordinate equipment repairs as needed
• Provide administrative support and other duties as assigned by the Program Director or designee

Skills

Customer service

Verbal and written communication

Microsoft Word

Microsoft Excel

Office and clerical functions

Record keeping and reporting

Project management

Independence

Interpersonal relationships

Mathematics / basic accounting

Planning and organizing

Education

High School Diploma or GED

Associate’s Degree preferred

Tools

Microsoft Word

Microsoft Excel

SharePoint

Job description

Gaudenzia, Inc. in Bucks County, PA is seeking an experienced administrative professional to support program operations and client services. You will manage records, scheduling, communications, and data entry with discretion and accuracy.

The role requires strong clerical skills, the ability to work with diverse teams and external agencies, and a minimum of 5 years in an office setting. A High School Diploma or GED is required, with Associate’s Degree preferred; benefits include training and