Care Connection Navigator: Referrals & Scheduling

Adventist Health; Simi Valley (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Adventist Health Simi Valley is seeking an administrative professional to manage referrals for imaging and specialty services. Responsibilities include coordinating inbound/outbound referrals, verifying benefits, and scheduling per policy, while maintaining high-quality patient service.

The role emphasizes patient advocacy, problem-solving barriers to care, and collaboration with care teams to ensure timely access to services in a busy outpatient setting.

Qualifications

• High School Education/GED or equivalent: Preferred.
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred.

Responsibilities

• Processes inbound and outbound referrals, verifies referrals are correctly ordered according to protocols in the EHR.
• Obtains benefit verification and necessary authorizations prior to patient arrival for all visits, procedures, injections and radiology services.
• Serves as navigator and point of contact for patients and families, assisting with questions and concerns and coordinating with carriers.
• Maintains productivity and timeliness of referral and scheduling while meeting queue goals.
• Collaborates with Care Connection Center staff and answers provider questions regarding referrals and care coordination.
• Performs other job-related duties as assigned.

Skills

Customer service

Insurance verification

Education

High School Education/GED

Associate’s/Technical Degree

Job description

Adventist Health Simi Valley is seeking an administrative professional to manage referrals for imaging and specialty services. Responsibilities include coordinating inbound/outbound referrals, verifying benefits, and scheduling per policy, while maintaining high-quality patient service.

The role emphasizes patient advocacy, problem-solving barriers to care, and collaboration with care teams to ensure timely access to services in a busy outpatient setting.