Care Coach I

Careforth; Albuquerque (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

Careforth is seeking a Care Coach I to empower family caregivers by providing empathetic support and resources. The role involves engaging with caregivers, utilizing digital tools, and addressing health needs to enhance caregiving experiences. This position offers an opportunity to make a positive impact in caregiving and requires prior experience in care management.

Benefits

Flexible schedules

Remote-first culture

Nationally recognized wellness program

Qualifications

• 2+ years of relevant experience in care/disease management.
• Comprehensive knowledge in managing Medicaid and Medicare.
• Exceptional active listening skills.

Responsibilities

• Engage and educate caregivers via phone and digital tools.
• Document interactions and inform recommendations based on caregiver needs.
• Collaborate with coaching team to manage caregiver cases.

Skills

Empathy

Communication

Multitasking

Tools

Microsoft Office

Job description

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About Us

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values:

lead with heart, cultivate trust, go beyond.

Position Summary

The Care Coach I empowers caregivers by providing empathetic support, education, and resources to help them care for loved ones with confidence. Using evidence-based methods and digital tools, including phone and proprietary chat technology, the coach addresses both health and social needs. Working with an interdisciplinary team, the Care Coach I primarily supports low-risk caregiver cases across multiple states and Careforth programs. The coach is also responsible for responding to caregiver inquiries, identifying needs, and addressing concerns based on engagement insights.

About Us

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

Position Summary

The Care Coach I empowers caregivers by providing empathetic support, education, and resources to help them care for loved ones with confidence. Using evidence-based methods and digital tools, including phone and proprietary chat technology, the coach addresses both health and social needs. Working with an interdisciplinary team, the Care Coach I primarily supports low-risk caregiver cases across multiple states and Careforth programs. The coach is also responsible for responding to caregiver inquiries, identifying needs, and addressing concerns based on engagement insights.

What You Will Do

• Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical, and environmental health to improve and maintain wellbeing.
• Provide support for multiple caregiver programs, focusing on resource navigation, social determinants of health (SDoH), and care coordination upon request.
• Collaborate with other members of the coaching team to address emerging risks and escalate as appropriate, support care plans, and drive caregiver engagement.
• Identify caregiver challenges and provide resolutions in accordance to internal policies and contractual requirements.
• Document coaching interactions with attention to quality, accuracy, and outcomes, making informed recommendations based on caregiver needs and trends.
• Review and triage alerts as appropriate and conduct manage incident in compliance with applicable state program regulatory and/or contractual requirements.
• Solicit feedback from caregivers to identify opportunities for additional support and process improvement.
• Perform other duties as assigned.
  
  

What You Will Bring

• 2+ years of relevant experience in care/disease management working with complex populations, specifically older adults and/or individuals with disabilities.
• Comprehensive knowledge/experience in managing Medicaid, Medicare, and Managed Care.
• Exceptional active listening and communication skills with a focus on empathy.
• Ability to multitask in a fast-paced environment, with excellent decision-making skills.
• Strong working knowledge of case management systems, community service and delivery systems, as well as Microsoft Office suite.
  
  

You'll Benefit From

At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you: https://careforth.com/careers/#benefits

The pay range for this position is $19.06 - $26.69 per hour. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.

Join Our Award Winning Team

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Caregivers play a critical role in the future of healthcare—and so can you.

Apply now!

For more information, please visit www.Careforth.com.

Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

• Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.
  
  

Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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