Care Co-ordinator - Redwood Glades Hull

St Anne's Community Services; Hull (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Rising annual leave

24 Hour Employee Assistance Programme

Training and career development

Cycle To Work

Refer A Friend recruitment

Flexible working

Group Pension Scheme

Discounted income protection

Free car parking

Free life assurance

Job summary

St Anne's Community Services is seeking a full-time Care Coordinator to oversee the care planning system at Redwood Glades. You will manage day-to-day care calls, ensure continuity of care for clients, and provide operational oversight of scheduling and service delivery.

The role typically runs Monday to Friday, with flexibility to cover additional hours and to adjust to changing client needs. You will plan rosters at least four weeks in advance and allocate care workers according to

Qualifications

• Good knowledge of IT systems.
• Experience using rota systems is desirable.

Responsibilities

• Plan and allocate care workers to service user calls and manage workload.
• Oversee the care planning system and ensure calls are assigned in line with policy.
• Take new service user referrals, liaise with brokerage for package increases, and ensure smooth transitions of care.

Skills

Good IT skills

Tools

People Planner

Job description

Job Overview

St Anne's are recruiting a full time Care Coordinator to work at our largest service, Redwood Glades.

The Care Coordinator will have operational oversight and day to day management of the care planning system used at Redwood Glades. They will ensure all care calls are assigned to our service users in line, and maintain continuity of care to our clients.

Role is normally Monday to Friday although flexibility will be needed to drive any client care hours forward and ability to implement changes to hours.

Main duties of the job

• To be able to provide forward planning to produce at least a 4 week rota in advance, with a solution approach to new care hours & change due to the clients ever changing needs.
• Plan and allocate care workers to service user calls, manage their workload in line with business demands and the care worker’s availability and ensure adherence to St Annes Community Services policies, and legislation relating to Working Time Regulations.
• Take new service user referrals from social workers and private clients and ensure they are deal with appropriately, and where required attend assessments and liaise brokerage relating to package increases.
• Be responsible for the smooth transition of new packages of care. Ensuring all relevant details are uploaded to the system and calls are allocated.
• Undertake care calls where required, in the event of staff absence, staff shortages or increases in demand, which may include a requirement outside of office hours.
• Manage care worker holiday requests and ensure the correct procedure is followed and relevant documentation is completed. Responding to emergencies, care planning and activity schedules.

Please See Attached Job Description For Further Information.

Experience using rota system such as People Planner is desirable.

Working for our organisation

St. Anne's wants to reward its employees for their hard work.

• Rising annual leave each year to a maximum of 33 days (including statutory holidays)
• 24 Hour Employee Assistance Programme
• Continuous opportunities for ongoing training and career development
• Cycle To Work scheme
• Refer A Friend recruitment initiative
• Flexible working opportunities (where applicable) upon successful completion of probation period
• Group Personal Pension Scheme
• Discounted income protection scheme
• Free car parking at most services
• Free life assurance cover

Detailed Job Description And Main Responsibilities

This role reports directly to the First Line Manager of the service, with expected open communication with the Extra Care Senior Manager, Deputy Managers, and Team Leaders.

Person specification

Experience

Essential criteria

• Good knowledge of IT systems

Desirable criteria

• Experience working with rota system such as People Planner2

St. Anne’s is working to actively promote equality, diversity and inclusion.

We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ+) communities to apply for all our roles.

St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 5 if you require any reasonable adjustments.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Care Coordinator JD (PDF, 352.6KB)