Care at Home Liaison

The University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

PPO medical plan – day one

Paid Time Off – day one

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF)

Job summary

UT Southwestern Medical Center seeks a Care at Home Services Liaison to coordinate transitions from hospital/clinic to home-based care programs, support remote monitoring and post-acute services, and educate patients, families, and referral partners.

The role emphasizes building referral relationships, ensuring regulatory compliance, and optimizing patient outcomes across home-based service lines. A 2-year background in post-acute care is preferred.

Qualifications

• 2 years of experience in post-acute care, hospital discharge planning, case management, or a healthcare liaison role.
• Proven ability to build and maintain professional relationships with referral sources

Responsibilities

• Establish, cultivate, and maintain collaborative relationships with referral sources to support referral growth and patient access to Care at Home services.
• Serve as the primary point of contact for referral inquiries, care transition coordination, and patient placement needs.
• Promote Care at Home programs by educating referral partners, patients, families, and community stakeholders on service lines and eligibility.
• Meet with patients and families to assess service needs and explain home health options.
• Facilitate smooth handoffs from acute or ambulatory settings to Care at Home services.
• Address patient/family concerns promptly and elevate clinical issues when necessary.
• Maintain accurate records of referral activity and outcomes.
• Collaborate with leadership to support customer service and growth initiatives.
• Analyze referral trends to identify opportunities for growth and improved access.

Skills

Post-acute care experience

Discharge planning

Case management

Healthcare liaison

Referral relationships

Education

Bachelor's Degree in Nursing, Healthcare Administration, Marketing, or related field

Job description

Care at Home Liaison

Job Description

Care at Home Liaison - ( 978892 )

Description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Care at Home Services Liaison acts as a central coordinator and advocate for patients transitioning from hospital or clinic settings into a variety of home-based care programs. This role supports remote patient monitoring, home infusion therapies, and other post-acute or specialized "care at home" services. By fostering strong referral relationships, ensuring smooth handoffs, and educating patients and families, the Liaison helps optimize clinical outcomes, regulatory compliance, and patient satisfaction across all home-based service lines.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Experience
  2 years experience in post-acute care, hospital discharge planning, case management, or a healthcare liaison role
  Proven ability to build and maintain professional relationships with referral sources

Preferred

• Education
  Bachelor's Degree in Nursing, Healthcare Administration, Marketing, or related field
• Experience
  Strong knowledge of home health services, CMS regulations, and OASIS processes
• Licenses and Certifications
  (RN) REGISTERED NURSE or
  (LVN) LICENSED VOCATIONAL NURSE

JOB DUTIES

• Establish, cultivate, and maintain collaborative relationships with referral sources, including hospitals, physician practices, case managers, discharge planners, and community partners to support referral growth and patient access to Care at Home services.
• Serve as the primary point of contact for referral inquiries, care transition coordination, and patient placement needs.
• Promote Care at Home programs and services by educating referral partners, patients, families, and community stakeholders on available service lines, clinical specialties, eligibility criteria, and program benefits.
• Meet with patients and families to assess service needs, explain available home- based care options, answer questions, and ensure understanding of home health care options.
• Facilitate a smooth handoff from acute or ambulatory settings to Care at Home services.
• Address patient/family concerns promptly and elevate as appropriate.
• Initiate and / or complete the Intake, collaborate with scheduling, and clinical leadership to ensure timely admission and continuity of care.
• Verify that all documentation meets CMS Conditions of Participation, state regulations, and organizational policies.
• Track and follow up on referrals to ensure conversion to admission when appropriate.
• Review referral documentation for completeness, accuracy, and regulatory compliance, ensuring adherence to CMS Conditions of Participation, state regulations, accreditation standards, and organizational policies.
• Monitor referral trends and provide feedback on barriers to access.
• Ensure all referral documentation meets CMS Conditions of Participation, State regulations, and organizational policies.
• Serve as a patient advocate, address concerns promptly and elevate clinical issues when necessary.
• Maintain accurate and timely records of referral activity, contacts, and outcomes.
• Collaborate with operational, clinical, and business development leaders to support customer service excellence, patient satisfaction, and strategic growth initiatives.
• Analyze referral volume, conversion rates, and service utilization data to identify opportunities for growth, strengthen referral partnerships, and improve access to Care at Home services.

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

Copyright 2017.The University of Texas Southwestern Medical Center5323 Harry Hines Blvd., Dallas, Texas 75390Phone [phone]