Care Advocate Supervisor - Customer Care Leader

UHS; McAllen (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Loan Forgiveness Program

Challenging and rewarding work

Competitive Compensation & Generous PT

Job summary

Prominence Health is expanding its care advocacy team in a supervisory role to ensure top-tier member and client support. The Care Advocate Supervisor will guide a group of Care Advocates, drive escalation resolution, and coordinate efforts between on-site and remote staff while navigating a shifting software stack.

The role emphasizes compassion, organization, and the ability to coach and evaluate performance in a growing health plan environment aligned with UHS standards.

Qualifications

• Two years of healthcare management experience with increasing responsibility preferred.
• Two years of health plans insurance products or employer healthcare benefits programs preferred.
• Two years of customer service experience with ability to de-escalate and resolve issues preferred.
• Associate's degree or equivalent experience required.
• Knowledge of State and Federal regulations as they pertain to health insurance.

Responsibilities

• Lead a group of Care Advocates, set team priorities, and provide coaching and performance feedback.
• Manage escalation handling and ensure timely, high-quality resolutions.
• Balance on-premises and remote team work, coordinating across software stacks.
• Communicate clearly and uphold service standards in English.
• Identify process improvements and measure outcomes to drive quality.

Skills

Healthcare management

Customer service

Communication

English proficiency

Data analysis

Process improvement

Team leadership

Call center

Microsoft Office

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

Outlook

Job description

Prominence Health is expanding its care advocacy team in a supervisory role to ensure top-tier member and client support. The Care Advocate Supervisor will guide a group of Care Advocates, drive escalation resolution, and coordinate efforts between on-site and remote staff while navigating a shifting software stack.

The role emphasizes compassion, organization, and the ability to coach and evaluate performance in a growing health plan environment aligned with UHS standards.