Care Access Navigator & Referrals Coordinator

Centerstone; Indianapolis (IN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision benefits

Training and development

Career mobility

Welcoming culture

Job summary

Brightli is seeking an Access Screener to help transition clients into System services and connect them with appropriate resources. The role emphasizes accurate data collection and timely communication with internal lines and external partners.

Applicants should have a Bachelor’s degree in Health and Human Services or related field, strong organizational and customer service skills, and the ability to document activities clearly in the EHR. Background checks and onboarding are required.

Qualifications

• Basic computer skills (Microsoft Office)
• Strong organizational skills
• Compassionate as well as assertive
• Excellent oral and written communication skills
• Customer Service oriented

Responsibilities

• Assist in facilitating smooth transition into System services for eligible clients
• Gather information on service needs, demographics, insurance, and payer info
• Provide information to external resources based on client needs and location
• Represent the System and its values in a positive, welcoming manner
• Collaborate with community partners and internal service lines to link clients with appropriate services
• Complete required documentation and data entry in the EHR and tracking tools
• Monitor timelines and follow up on referrals and staff activities to meet targets
• Meet performance metrics such as returning calls by 4:00 p.m. (goal > 95%)
• Document collaborative and referral activities accurately and timely
• Perform other duties as assigned by Program Leadership

Skills

Basic computer skills

Strong organizational skills

Compassionate yet assertive

Excellent oral and written comms

Customer service oriented

Education

Bachelor’s degree in Health and Human Services or related field

Job description

Brightli is seeking an Access Screener to help transition clients into System services and connect them with appropriate resources. The role emphasizes accurate data collection and timely communication with internal lines and external partners.

Applicants should have a Bachelor’s degree in Health and Human Services or related field, strong organizational and customer service skills, and the ability to document activities clearly in the EHR. Background checks and onboarding are required.