CardVault by Tom Brady Boston - Assistant Store Manager

DeKalb Health; Boston (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

CardVault by Tom Brady in Boston is seeking an Assistant Store Manager to help run daily operations, coach the team, and deliver outstanding customer service in a fast-paced retail environment.

You will ensure store standards, merchandising, and sales goals are met, greet guests, manage cash, and step in for the Store Manager when needed. A strong knowledge of sports cards and prior retail leadership are preferred.

Qualifications

• Proven knowledge of sports and/or trading cards.
• Minimum of two years management/key holder experience in a similar environment.
• High school Diploma/GED desired; college degree preferred.

Responsibilities

• Assist the Store Manager with store operations
• Coach and motivate the team to drive sales and customer service
• Ensure high levels of customer satisfaction with product knowledge
• Deliver sales, customer experience, merchandising, and operational expectations
• Keep the store clean and organized
• Learn and share product knowledge and trends
• Maintain awareness of product knowledge and trends
• Maintain patron satisfaction and relationships with preferred patrons
• Handle cash, reconcile drawers and safes, and perform opening/closing duties
• Fill in for Store Manager when needed
• Other duties as assigned

Skills

Sports cards knowledge

Store leadership

Customer service

Sales enablement

Communication

Retail systems

Flexible schedule

Team coaching

Education

High school Diploma/GED

College degree preferred

Tools

POS systems

Microsoft Office

Job description

• Job Category Retail, Full-Time
• Industry Retail, Sports Cards, Trading

Contact information

Description

As an Assistant Store Manager, a typical day might include the following:

• Assisting the Store Manager with store operations
• Coaching and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Making sure that the store is always clean and properly organized
• Learning and sharing expertise of products and trends to fit customer’s needs
• Maintaining an awareness of all product knowledge, and current or upcoming product / trends
• Maintaining patron satisfaction and builds relationships with preferred patrons
• General cash handling, reconciling cash drawers and safes, and performing opening and closing duties to company standard
• Filling in for Store Manager when needed
• Other duties as assigned

Requirements

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• A comprehensive knowledge of sports and/or trading cards
• Minimum of two years management/key holder experience in a similar environment is required
• High school Diploma/GED desired. College degree preferred
• Ability to lead and be a part of a successful store team
• Excellent organizational, verbal, interpersonal and ability to communicate effectively with guests, team members and management
• Must have the ability to meet or exceed sales, guest service standards
• Must be comfortable working and speaking with the public
• Proficient in Microsoft Office products and retail business systems
• Ability to work weekends, evenings and holidays
• Ability to maneuver around sales floor, stock room, and ability lift/carry up to 30 lbs
• Clear understanding of retail metrics including key performance indicators necessary to drive sales

Physical Demands / Work Environment / Hours:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
• Non-typical office hours will be customary for this position including evenings, weekends, and holidays

Summary

CardVault by Tom Brady is redefining the sports collectibles industry. Founded in 2020, CardVault quickly became the premier destination for collectors, offering a first-of-its-kind retail experience centered on authenticity, innovation, and community. Now, with seven-time Super Bowl Champion and global icon Tom Brady, CardVault is set to scale like never before—bringing its elite retail concept to major sports and entertainment hubs across the U.S. and beyond.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community.

CardVault by Tom Brady is an Equal Employment Opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.