Cardiac Device Specialist

Duly Health and Care; Elmhurst (IL); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Naperville, IL, seeks a Medical Assistant with cardiac device management experience to join our physician-led team. The role emphasizes device interrogations, data collection, and patient support in a fast-paced clinical setting.

Candidates should have AR/S related credentials, 2+ years with implanted devices, and familiarity with Medtronic, Abbott, Biotronik, and Boston Scientific equipment.

Qualifications

• Bachelor's or Associate degree preferred OR experience in related field.
• Hands-on experience with in-office device interrogations, optimizations, and programming changes.
• 2+ years of implanted cardiac device management experience.
• Experience with four major manufacturers: Medtronic, Abbott/St. Jude, Boston Scientific, Biotronik.
• CRAT or equivalent certification is required before employment.

Responsibilities

• Perform in-office device interrogations and document outcomes clearly.
• Assess pacemaker functions via telephonically and in-person visits; address patient questions.
• Coordinate remote follow-up visits using Latitude, Carelink, Merlin, and Biotronik systems.
• Maintain device testing equipment and keep records up-to-date.
• Monitor device advisories, recalls, and alerts; ensure timely actions.

Skills

Device interrogation

AV optimization

Pacemaker knowledge

CRAT certification

Cardiology experience

Education

Bachelor's or Associate degree in related field

Tools

Medtronic devices

Abbott devices

Biotronik devices

Boston Scientific devices

CareLink/Latitude/Biolink systems

Job description

At Duly Health and Care , you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Position Highlights :

• Full-Time; 40 hours/week
• Hours: Monday-Friday, Day Shift
• Location: Naperville, Travel Required

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
• Device Interrogations: Conduct in-office and in-person interrogations, ensuring accurate assessments and thorough data collection. Clearly document outcome of visit, including summary of device testing
• MRI Device Knowledge: Possess in-depth knowledge of MRI-compatible devices, presenting relevant information to providers for patient approvals and MRI scheduling.
• AV Optimization: Skilled in performing AV optimizations in-office, ensuring procedures are conducted smoothly and efficiently.
• Vendor Navigation: Proficient in navigating systems and tools provided by the four main vendors in the industry: Medtronic, Abbott, Biotronik, Boston Scientific.
• Cardiac arrhythmias–address inappropriate detection, therapy or therapy failure with EP physician in timely fashion
• Telephonically assess, interpret and evaluate pacemakers’ functions, assess patient questions and concerns and refer as appropriate
• Perform and coordinate remote follow-up visits (Latitude, Carelink, Merlin, and Biotronik)
• Manage office responsibilities which include documentation, records, and testing device maintenance
• Maintain records related to device advisory, recalls, and alerts
• Maintenance of device testing equipment and continual review of updates
• Successful completion of a cardiac device rhythm management course or equivalent experience.
• 2+ years of recent implanted cardiac device management experience with knowledge of all manufacturer programmers.
• 3+ years cardiology experience, cardiac electrophysiology preferred.
• Certified Rhythm Analysis Technician (CRAT) required prior to employment commencement date.
• Additional preferred certifications—Certified Cardiographic Technician (CCT), Registered Cardiac Electrophysiology Specialist (RCES), International Board of Heart Rhythm Examiners (IBHRE) Certifications (CCDS, CEPS, CDRMS) also preferred, prior to employment date.
• Hands-On Clinical Expertise: In addition to our standard remote competencies, candidates must possess proven, hands-on experience performing in-office device interrogations, optimizations, and programming changes.
• Bachelor’s or associate degree preferred OR experience in a related field—nursing, medicine, electronics, or engineering.
• Experience with interrogating and interpreting device diagnostics for all four major manufacturers (Medtronic, Abbott/St. Jude, Boston Scientific, Biotronik).
• Experience in performing AV-Optimizations under the guidance of a provider
• Cardiac rhythm management industry training and experience preferred.

The compensation for this role includes a base pay range of $25.94-38.91 for a Medical Assistant; Certified or Registered Medical Assistant the base pay range is $22.97-24.57, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.