Card Technology Strategy & Modernization SVP

Citi; Jacksonville (FL); Sur place; USD 156 000 - 234 000; Plein temps

Résumé du poste

Citi is seeking a USCC Technology Strategy & Operations Lead to guide the modernization of legacy credit card applications and platforms, bridging payments engineering, business case modeling, and executive storytelling.

You will define multi-year roadmaps, oversee milestones, and partner with Architecture and Finance to ensure strategic alignment and cost optimization while driving high-performance transaction processing in a cloud-native environment.

Qualifications

• Experience in credit card application and platform modernization programs
• Experience leading technology strategy development, annual strategy refreshes, and multi-pillar strategic initiatives
• 10+ years of management consulting, technology, and/or strategy & ops experience preferred
• Proven track record establishing and advancing large-scale modernization programs, milestones, and governance metrics
• Strong, concise storytelling and executive presentation skills
• Quantitative & analytic fluency, including TCO and business case modeling
• Uses AI to accelerate workflows and sharpen frameworks

Responsabilités

• Lead and advance all pillars of the USCC Technology Strategy, driving strategic alignment between architectural roadmaps and commercial business objectives.
• Lead the annual refresh of the USCC Technology Strategy to reflect evolving business priorities, emerging technologies, and architectural standards.
• Formulate the long-term vision, multi-year strategic roadmap, and transition architecture to modernize legacy credit card applications and platforms to an event-driven, cloud-native target state.
• Establish, govern, and advance the modernization program, defining and managing critical delivery milestones, transition phases, and success metrics.
• Define modernization integration blueprints with upstream and downstream Citi systems (Customer Identity, Fraud, Rewards/ThankYou, Collections, Risk Engines).
• Partner with Architecture team to design coexistence and migration strategies to ensure continuous, high-performance transaction processing across high-volume card events.
• Quantify the economics of legacy platform cost reduction and infrastructure optimization versus modern cloud compute unit costs, evaluating transition dual-run run-rate costs and long-term hosting cost trajectories.
• Quantify technical non-financial benefits and engineering velocity metrics, such as deployment frequency gains, MTTR reductions, cloud elasticity savings, automated testing efficiency, and technical debt risk reduction.
• Translate intricate technical architectures and economic modeling outputs into concise, visually compelling executive presentations.
• Establish quantitative benefit-realization frameworks, value-tracking scorecards, and engineering KPIs to track post-investment ROI and operational efficiencies against approved baseline plans.
• Partner with Cards Business heads, Product Management, Operations, and Finance to ensure strategic alignment across all initiatives.
• Serve as a senior technical authority and trusted advisor on modern payments architecture across the Cards Technology organization.
• Embody Citi’s Leadership Principles: We Take Ownership, We Deliver with Pride, and We Succeed Together.

Connaissances

Executive storytelling

TCO modeling

Strategic planning

AI in workflows

Formation

Bachelor’s degree

Description du poste

Citi is seeking a USCC Technology Strategy & Operations Lead to guide the modernization of legacy credit card applications and platforms, bridging payments engineering, business case modeling, and executive storytelling.

You will define multi-year roadmaps, oversee milestones, and partner with Architecture and Finance to ensure strategic alignment and cost optimization while driving high-performance transaction processing in a cloud-native environment.