USCC Technology Strategy & Operations Lead - Senior Vice President

Citi; Jacksonville (FL); On-site; USD 156,000 - 234,000; Full time

Job summary

Citi is seeking a USCC Technology Strategy & Operations Lead to guide the modernization of legacy credit card applications and platforms, bridging payments engineering, business case modeling, and executive storytelling.

You will define multi-year roadmaps, oversee milestones, and partner with Architecture and Finance to ensure strategic alignment and cost optimization while driving high-performance transaction processing in a cloud-native environment.

Qualifications

• Experience in credit card application and platform modernization programs
• Experience leading technology strategy development, annual strategy refreshes, and multi-pillar strategic initiatives
• 10+ years of management consulting, technology, and/or strategy & ops experience preferred
• Proven track record establishing and advancing large-scale modernization programs, milestones, and governance metrics
• Strong, concise storytelling and executive presentation skills
• Quantitative & analytic fluency, including TCO and business case modeling
• Uses AI to accelerate workflows and sharpen frameworks

Responsibilities

• Lead and advance all pillars of the USCC Technology Strategy, driving strategic alignment between architectural roadmaps and commercial business objectives.
• Lead the annual refresh of the USCC Technology Strategy to reflect evolving business priorities, emerging technologies, and architectural standards.
• Formulate the long-term vision, multi-year strategic roadmap, and transition architecture to modernize legacy credit card applications and platforms to an event-driven, cloud-native target state.
• Establish, govern, and advance the modernization program, defining and managing critical delivery milestones, transition phases, and success metrics.
• Define modernization integration blueprints with upstream and downstream Citi systems (Customer Identity, Fraud, Rewards/ThankYou, Collections, Risk Engines).
• Partner with Architecture team to design coexistence and migration strategies to ensure continuous, high-performance transaction processing across high-volume card events.
• Quantify the economics of legacy platform cost reduction and infrastructure optimization versus modern cloud compute unit costs, evaluating transition dual-run run-rate costs and long-term hosting cost trajectories.
• Quantify technical non-financial benefits and engineering velocity metrics, such as deployment frequency gains, MTTR reductions, cloud elasticity savings, automated testing efficiency, and technical debt risk reduction.
• Translate intricate technical architectures and economic modeling outputs into concise, visually compelling executive presentations.
• Establish quantitative benefit-realization frameworks, value-tracking scorecards, and engineering KPIs to track post-investment ROI and operational efficiencies against approved baseline plans.
• Partner with Cards Business heads, Product Management, Operations, and Finance to ensure strategic alignment across all initiatives.
• Serve as a senior technical authority and trusted advisor on modern payments architecture across the Cards Technology organization.
• Embody Citi’s Leadership Principles: We Take Ownership, We Deliver with Pride, and We Succeed Together.

Skills

Executive storytelling

TCO modeling

Strategic planning

AI in workflows

Education

Bachelor’s degree

Job description

Citi’s US Consumer Cards Technology Strategy team drives strategic initiatives in Technology, while architecting, quantifying, and socializing the business benefits and modernization roadmaps resulting from major technology transformation programs.

USCC Technology Strategy & Operations Lead serves as the lead strategist and technical authority caring for all pillars of the USCC Technology Strategy, leading the annual refresh of the technology strategy, and defining the long-term vision and multi-year modernization of legacy credit card applications and platforms. This leader bridges deep payments engineering architecture, quantitative business case formulation, and executive-level storytelling. The role is responsible for establishing and advancing the modernization program including key milestones and metrics, defining coexistence and transition blueprints to modern cloud-native architectures, and formulating defensible multi-year economic models (TCO, infrastructure cost optimization, P&L impacts, and developer productivity realization) that justify capital investments and ensure operational excellence.

Responsibilities:

• Lead and advance all pillars of the USCC Technology Strategy, driving strategic alignment between architectural roadmaps and commercial business objectives.

• Lead the annual refresh of the USCC Technology Strategy to reflect evolving business priorities, emerging technologies, and architectural standards.

• Formulate the long-term vision, multi-year strategic roadmap, and transition architecture to modernize legacy credit card applications and platforms to an event-driven, cloud-native target state.

• Establish, govern, and advance the modernization program, defining and managing critical delivery milestones, transition phases, and success metrics.

• Define modernization integration blueprints with upstream and downstream Citi systems (Customer Identity, Fraud, Rewards/ThankYou, Collections, Risk Engines).

• Partner with Architecture team to design coexistence and migration strategies to ensure continuous, high-performance transaction processing across high-volume card events.

• Quantify the economics of legacy platform cost reduction and infrastructure optimization versus modern cloud compute unit costs, evaluating transition dual-run run-rate costs and long-term hosting cost trajectories.

• Quantify technical non-financial benefits and engineering velocity metrics, such as deployment frequency gains, MTTR reductions, cloud elasticity savings, automated testing efficiency, and technical debt risk reduction.

• Translate intricate technical architectures and economic modeling outputs into concise, visually compelling executive presentations.

• Establish quantitative benefit-realization frameworks, value-tracking scorecards, and engineering KPIs to track post-investment ROI and operational efficiencies against approved baseline plans.

• Partner with Cards Business heads, Product Management, Operations, and Finance to ensure strategic alignment across all initiatives.

• Serve as a senior technical authority and trusted advisor on modern payments architecture across the Cards Technology organization.

• Embody Citi’s Leadership Principles: We Take Ownership, We Deliver with Pride, and We Succeed Together.

Qualifications:

Experience in credit card application and platform modernization programs required

Experience leading technology strategy development, annual strategy refreshes, and multi-pillar strategic initiatives

10+ years of management consulting, technology, and/or strategy & ops experience preferred

Proven track record establishing and advancing large-scale modernization programs, milestones, and governance metrics

Strong, concise storytelling and executive presentation skills

Quantitative & analytic fluency, including TCO and business case modeling

Uses AI to accelerate workflows and sharpen frameworks

Education:

Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Technology

Job Family:

Technology Management

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$156,160.00 - $234,240.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Please see above

Anticipated Posting Close Date:

Oct 29, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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