Card Specialist I

Space Coast Credit Union; Melbourne (AR); Hybrid; USD 37,000 - 39,000; Full time

Benefits offered by this job

Health & Wellness

401(k) match

Tuition reimbursement

Generous PTO

Exclusive discounts

Job summary

Space Coast Credit Union (SCCU) is seeking a Card Specialist I at its Melbourne Headquarters to manage debit and credit card portfolios and deliver outstanding member service. You will resolve inquiries, handle card orders, monitor fraud alerts, and support production operations to ensure smooth card program functions.

The role requires up to 12 months/card services experience, a high school diploma, and proficiency with Microsoft Office; SCCU offers a hybrid work model and robust benefits.

Qualifications

• 1 to 12 months of prior experience in credit and debit card services or a similar field preferred.
• Strong basic computer skills with common software like Microsoft Office.
• Ability to resolve member inquiries and support card programs.

Responsibilities

• Provides phone support in the General Servicing queue to front-line team members and other departments; assists members directly when appropriate.
• Processes general servicing debit and credit card requests submitted via various workflows.
• Verifies, reviews, and acts on automated fraud alerts for debit and credit cards.
• Assists with card statuses such as activations, blocks, and restrictions.
• Assists with debit and credit card orders; including new and replacement cards and tracking information.
• Maintains card production documentation, inventory, and related supply management.

Skills

Card services exp

Phone support

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As the Card Specialist at our Melbourne Headquarters you will support the growth, maintenance, and overall management of Space Coast Credit Union's debit and credit card portfolios by delivering exceptional member service. Key responsibilities include resolving member inquiries, managing card statuses and orders, detecting and preventing fraud, performing file maintenance, processing member requests through workflow systems, handling account adjustments and reconciliations, and performing other critical tasks essential to the success of our card programs.

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Hybrid & Flexible Schedule Options
• Career Growth: We prioritize internal promotions and offer on-the-job training.

Card Specialist I Key Responsibilities

• Provides phone support in our General Servicing queue to front-line team members and other departments across the organization that require department-specific assistance, and assist members directly when appropriate.
• Processes all general servicing debit and credit card requests submitted via various department workflows.
• Verifies, reviews, and takes appropriate action(s) on automated member debit and credit fraud alerts.
• Assists with concerns regarding various debit and credit card statuses; such as activations, blocks, and restrictions.
• Assists with debit and credit card orders; such as new cards, replacement cards, tracking information, and any other aspects pertaining to card orders.
• Assists with card production documentation, card inventory, supply management, and recurring machine maintenance critical to production operations.

Card Specialist I Requirements

• 1 to 12 months of prior experience in credit and debit card services or a similar field preferred.
• High school diploma or equivalent required.
• Basic proficiency with Microsoft Office.

Card Specialist I Compensation

• Starting Salary: $17.91 - $18.97/hour or $37,250 - $39,460 /year
• Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

Work Schedule

• Monday – Friday: 8:00 a.m. - 5:00 p.m.

SCCU Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.