Business Service Specialist

Space Coast Credit Union; Melbourne (FL); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

HSA match

Tuition reimbursement

Paid time off (PTO)

Birthday PTO

11 federal holidays

Exclusive discounts

Job summary

Space Coast Credit Union (SCCU) is seeking a Business Express Service Specialist at its Baytree Headquarters in Melbourne, FL. You will open new business accounts, process loans and cross-sell SCCU products while delivering outstanding member service.

The role requires 1–3 years in business loan administration or related sales and customer service, a High School diploma or GED, and a strong focus on member relationships. The work schedule is hybrid with weekday hours and rotating Saturday shifts.

Qualifications

• 1 to 3 years prior experience in a business loan administration and/or mortgage loan servicing role.
• 1 to 3 years proven sales & customer service experience.
• High School education or GED required.

Responsibilities

• Receives business member phone calls, conducts loan interviews, assesses business member needs, and cross sells other SCCU products and services in order to provide efficient, friendly, effective service to the business member.
• Opens new business memberships and add-on deposit products for existing business members to ensure the retention and profitability of business memberships.
• Maintains a thorough and current knowledge of SCCU business lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide business members with current information, and process business loans, commercial mortgages and business deposit accounts appropriately.
• Enters the business loan or new account application in the origination system in accordance with required procedures to meet established quality standards.

Skills

Customer service

Sales

Communication

Education

High School diploma or GED

Job description

BAYTREE HEADQUARTERS
8045 North Wickham Road
Melbourne, FL 32940, USA

Description

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As the Business Express Service Specialist at our Baytree Headquarters, you will deliver outstanding member service in the opening of new member business accounts and loans. Assists Commercial Lenders and management in all aspects of member business deposit and loan sales and servicing with a focus on member delivering consistent, effective communication

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Hybrid & Flexible Schedule Options
• Career Growth: We prioritize internal promotions and offer on-the-job training

Business Service Specialist Responsibilities

• Receives business member phone calls, conducts loan interviews, assesses business member needs, and cross sells other SCCU products and services in order to provide efficient, friendly, effective service to the business member.
• Determines SCCU business membership eligibility requirements per established procedures.
• Opens new business memberships and add-on deposit products for existing business members to ensure the retention and profitability of business memberships.
• Performs business account maintenance, resolves business member problems, obtains information, researches records, follows up on details, assesses business member needs timely and efficiently and reports the results to the inquiring party to develop and sustain profitable business member relationship.
• Maintains a thorough and current knowledge of SCCU business lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide business members with current information, and process business loans, commercial mortgages and business deposit accounts appropriately.
• Enters the business loan or new account application in the origination system in accordance with required procedures to meet established quality standards.

Business Service Specialist Requirements

• 1 to 3 years prior experience in a business loan administration and/or mortgage loan servicing role or equivalent is required, in addition to prior experience in business loan processing/interviewing or 1 to 3 years proven sales & customer service experience.
• High School education or GED required. Additional course work gained through vocational, technical or business school is a plus.

Business Service Specialist Compensation

• Starting Salary: $24.74 - $26.20/hour or $51,450 - $54,505/year plus monthly commission
• Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

Work Schedule

• Monday - Friday: 8:00 a.m. - 7:00p.m.
• Rotating Saturdays: 9:00 a.m. - 2:00 p.m.
• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

About SCCU

Since 1951, Space Coast Credit Union (SCCU)has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.