Card Specialist I

Space Coast Credit Union; Melbourne (FL); Hybrid; USD 51,316,000 - 54,360,000; Full time

Benefits offered by this job

Health & Wellness

401(k) match

HSA match

Tuition reimbursement

PTO & holidays

Exclusive discounts

Job summary

Space Coast Credit Union (SCCU) in Melbourne, FL is seeking a Card Specialist I to support debit and credit card programs. You will handle member inquiries, manage card statuses and orders, detect fraud, and perform file maintenance with a focus on accuracy and service quality.

Hybrid and flexible schedule options are available, with opportunities for career growth and on-the-job training. A starting hourly rate of $17.91–$18.97 is offered, with annual earnings around $37,250–$39,460 plus bonus

Qualifications

• 1 to 12 months of prior experience in credit and debit card services or a similar field preferred.
• Strong customer service skills and attention to detail.
• Basic computer proficiency including Microsoft Office applications.

Responsibilities

• Provide phone support in the General Servicing queue and assist frontline staff as needed.
• Process general servicing debit and credit card requests via workflows.
• Verify and act on fraud alerts and card status updates (activations, blocks, restrictions).
• Assist with card orders, tracking, and production documentation.

Skills

Card services

Customer service

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

BAYTREE HEADQUARTERS
8045 North Wickham Road
Melbourne, FL 32940, USA

Description

AtSpace Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As the Card Specialistat our Melbourne Headquarters you will support the growth, maintenance, and overall management of Space Coast Credit Union's debit and credit card portfolios by delivering exceptional member service. Key responsibilities include resolving member inquiries, managing card statuses and orders, detecting and preventing fraud, performing file maintenance, processing member requests through workflow systems, handling account adjustments and reconciliations, and performing other critical tasks essential to the success of our card programs.

Why Join SCCU?

• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.
• Hybrid & Flexible Schedule Options
• Career Growth: We prioritize internal promotions and offer on-the-job training.

Card Specialist I Key Responsibilities

• Provides phone support in our General Servicing queue to front-line team members and other departments across the organization that require department-specific assistance, and assist members directly when appropriate.
• Processes all general servicing debit and credit card requests submitted via various department workflows.
• Verifies, reviews, and takes appropriate action(s) on automated member debit and credit fraud alerts.
• Assists with concerns regarding various debit and credit card statuses; such as activations, blocks, and restrictions.
• Assists with debit and credit card orders; such as new cards, replacement cards, tracking information, and any other aspects pertaining to card orders.
• Assists with card production documentation, card inventory, supply management, and recurring machine maintenance critical to production operations.

Card Specialist I Requirements

• 1 to 12 months of prior experience in credit and debit card services or a similar field preferred.
• High school diploma or equivalent required.

Basic proficiency with Microsoft Office.

Card Specialist I Compensation

• Starting Salary: $17.91 - $18.97/hour or $37,250 - $39,460 /year
• Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

Work Schedule

• Monday – Friday: 8:00 a.m. - 5:00 p.m.
• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

About SCCU

Since 1951, Space Coast Credit Union (SCCU)has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well‑being. With local decision‑making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND this application a legal document for purposes of your employment. Upon acceptance of an offer with SCCU, I UNDERSTAND that I will be required to complete background, employment verifications, and drug screening. I UNDERSTAND further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired. I UNDERSTAND that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired.

SCCU is a drug‑free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I ALSO AGREE that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.