Card Services Specialist I

INTERNATIONAL BANK OF COMMERCE; El Tesoro (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Plan

Employer Paid Life Insurance

Flexible Spending Program

401(k) Profit Sharing Program

Vision, Dental, Disability, Tuition Assistance Program

Sick Leave, Vacation, Paid Holidays

Job summary

INTERNATIONAL BANK OF COMMERCE is seeking a Card Services Specialist I in El Tesoro, Texas. This full‑time, in‑office role involves managing daily operations for the credit card program, including compliance, inventory management, and customer service.

The ideal candidate should possess strong communication skills and experience in office software applications. Benefits include medical plans and a 401(k) program. Join a dedicated team to support our credit card operations effectively.

Qualifications

• 1-2 years of customer service or administrative support experience.
• Proficient in Microsoft Office applications.
• Knowledge of English grammar, spelling, and punctuation.

Responsibilities

• Support daily operations for Instant Issue and Merchant programs.
• Manage printer balance reports for branch support.
• Process card requests and maintain inventory tracking reports.

Skills

Coordination

Critical Thinking

Speaking

Time Management

Service Orientation

Writing

Systems Evaluation

Systems Analysis

Judgment and Decision Making

Education

High School Diploma or equivalent

College diploma or equivalent work experience

Tools

Microsoft Word

Microsoft Teams

Microsoft Excel

Microsoft Outlook

Job description

Position: Card Services Specialist I

Full‑time, in‑office position. The Specialist I manages daily operations for the credit card program, including card and printer supply inventory, distribution, and compliance with card guidelines.

ESSENTIAL JOB FUNCTIONS

• Support daily operations for Instant Issue and Merchant programs and credit card portfolios.
• Manage printer balance reports and branch support for balancing inquiries.
• Conduct daily research on debit card, prepaid, and other card services related products and services.
• Process card requests for all markets (maintenance, reactivation, limit adjustments, uploads, reloads, transfers, reorders).
• Log, process, and destroy cards received for return or hold mail in a timely manner and within issuance guidelines.
• Provide branch telephone support for process questions and issues related to all Card Services products.
• Update and maintain daily inventory tracking reports for multiple third‑party card vendors.
• Review daily credit card wire settlements.
• Process secure credit card portfolio payments.
• Maintain daily, monthly, and quarterly reports for management groups.
• Process debit card requests for all markets.
• Support Return Mail processes.
• Process incentive/referral payouts for merchant services.

SKILLS

• Coordination – Adjust actions in relation to others.
• Critical Thinking – Identify strengths and weaknesses of alternative solutions.
• Speaking – Convey information effectively.
• Time Management – Manage one’s own and others’ time.
• Service Orientation – Seek ways to help people.
• Writing – Communicate effectively in writing.
• Systems Evaluation – Identify performance indicators and improvement actions.
• Systems Analysis – Determine how a system should work and how changes affect outcomes.
• Judgement and Decision Making – Choose the most appropriate action based on costs and benefits.

EDUCATION & KNOWLEDGE

• High School Diploma or equivalent required.
• College diploma, some college, or equivalent work experience preferred.
• Proficient in Microsoft Word, Teams, Excel (pivot tables, advanced formulas), Outlook, and office equipment (printers, phone systems).
• Knowledge of English grammar, spelling, and punctuation.
• Competitive typing skills on a personal computer.
• 1‑2 years of customer service, administrative support, or similar clerical experience.
• Experience with logistics and/or procurement preferred.

BENEFITS

• Medical Plan
• Employer Paid Life Insurance
• Flexible Spending Program
• 401(k) Profit Sharing Program
• Vision, Dental, Disability, Tuition Assistance Program
• Sick Leave, Vacation, Paid Holidays