Card Services Associate

MidFirst Bank; Oklahoma City (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

MidFirst Bank is seeking a detail-oriented professional to join the Card Services team, handling debit and prepaid card disputes and providing phone and email support to customers and partners. You will work closely with Visa, MasterCard, and other critical partners to ensure compliant and efficient processing.

Ideal candidates have 1–3 years in banking or a related degree and possess strong communication, problem-solving, and independent work capabilities.

Qualifications

• 1–3 years banking experience or college degree preferred.
• Ability to communicate effectively by phone and email to internal customers and business partners.
• Strong work ethic, critical thinking, and problem solving with attention to detail.
• Ability to perform tasks independently and with a high degree of reliability.
• Experience with CentrixDTS and/or dispute processing preferred.
• Read, reference, interpret, and develop written departmental procedures; cross-train on tasks.

Responsibilities

• Process disputes and provide telephone and email support to internal and external customers regarding debit and prepaid card issues.
• Perform risk mitigation activities surrounding card issuance and maintenance exceptions.
• Collaborate with partners (Visa, MasterCard, FIS, Datacard) to ensure tools are used effectively.
• Support career development and growth by understanding applicable regulations and compliance.

Skills

Communication skills

Attention to detail

Problem solving

Reliability

Education

Bachelor’s degree or college coursework

Tools

MS Outlook

MS Excel

CentrixDTS

Job description

This position is part of the Card Services department within our Bank Operations group. Card Services is primarily responsible for managing the dispute process for debit card transactions, ensuring MidFirst complies with Regulation E and the card network requirements. Critical daily tasks in the department include, but are not limited to, processing disputes, providing telephone and email support to internal and external customers regarding debit and prepaid card issues, performing risk mitigation activities surrounding card issuance and maintenance exceptions, and working internally with critical partners (Visa, MasterCard, FIS, Datacard, etc.) to ensure the bank is using all available tools effectively and efficiently to operate successfully.

Position Requirements:

• 1-3 years banking experience or college degree preferred
• Consistently perform in a volume driven environment where workload fluctuates, but deadlines stay the same and service levels must be met
• Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners
• Strong work ethic, critical thinking, and problem solving skills with attention to detail
• Ability to elevate issues and concerns appropriately
• Ability to perform specific tasks independently and with a high degree of reliability
• Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
• Experience with CentrixDTS and/or dispute processing is preferred

In addition, the position is expected to read, reference, interpret, and develop written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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