Card Fraud Strategy & Investigations Lead

First Merchants Corporation; Fort Wayne (IN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Base Pay Plus Bonuses

Medical insurance

Dental insurance

Vision insurance

401k

Health Savings Account

Flexible Spending Accounts

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Job summary

First Merchants Bank is seeking a Bank Protection Card Fraud Strategy Specialist to prevent, detect, investigate, and mitigate debit card fraud across the organization. You will optimize detection rules, analyze fraud trends, and lead fraud prevention initiatives while collaborating with vendors and internal partners to reduce losses and improve customer experience.

You will investigate elevated fraud claims, maintain case records, and provide clear narratives for resolution.

Qualifications

• High school diploma or equivalent.
• 1–3 years of card fraud experience.
• Experience with debit card fraud investigations.
• Experience analyzing transaction activity and fraud trends.

Responsibilities

• Monitor card fraud trends, losses and emerging threats to recommend mitigation strategies.
• Maintain and optimize debit card fraud detection rules and monitoring processes.
• Investigate elevated debit card fraud claims and disputes to determine validity.
• Review fraud alerts and transaction activity to identify suspicious behavior.
• Serve as administrator for card fraud prevention tools and platforms.
• Collaborate with internal teams and external vendors on fraud controls and investigations.
• Support audits and regulatory reviews related to fraud operations.

Skills

Fraud strategy

Risk management

Dispute investigations

Vendor management

Stakeholder collaboration

Regulatory compliance

Fraud analytics

Education

Associate's or Bachelor's degree (preferred)

Tools

FIS platforms

MDES

VCAS/Cardinal

Mastercom

Job description

First Merchants Bank is seeking a Bank Protection Card Fraud Strategy Specialist to prevent, detect, investigate, and mitigate debit card fraud across the organization. You will optimize detection rules, analyze fraud trends, and lead fraud prevention initiatives while collaborating with vendors and internal partners to reduce losses and improve customer experience.

You will investigate elevated fraud claims, maintain case records, and provide clear narratives for resolution.