Card Fraud Specialist: Rapid, Empathetic Customer Support

JPMorganChase; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Chase is seeking a Fraud Specialist I to respond rapidly to customer inquiries, document outcomes, and guide next steps in a fast-paced fraud contact center. You will handle inbound and outbound calls, gather information, and navigate multiple systems with accuracy and composure.

The role emphasizes empathy, clear communication, and ownership of each interaction as processes evolve. Training and regulatory adherence are integral to success.

Qualifications

• Experience in customer service, preferably phone-based or in-person.
• Ability to manage high call volumes while maintaining service quality.
• Strong communication and information-gathering skills.
• Empathy, composure and sound judgment for sensitive interactions.
• Ability to learn new products and systems quickly as processes evolve.
• Proficiency using multiple computer applications with accuracy.

Responsibilities

• Manages a high volume of outbound and inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Customer service

Phone-based work

Communication

Empathy

Learning new products

Multitasking

Documentation

Teamwork

Education

High school diploma or GED

Job description

Chase is seeking a Fraud Specialist I to respond rapidly to customer inquiries, document outcomes, and guide next steps in a fast-paced fraud contact center. You will handle inbound and outbound calls, gather information, and navigate multiple systems with accuracy and composure.

The role emphasizes empathy, clear communication, and ownership of each interaction as processes evolve. Training and regulatory adherence are integral to success.