Car Wash Shift Leader: Own the Shift, Elevate the Team

Whistle Express Car Wash; Leland (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead to oversee daily operations, greet customers, and drive engagement while ensuring safety and quality. You will supervise the crew, open/close the site, and resolve issues to keep the wash process efficient and customers satisfied.

This role requires leadership, physical stamina for outdoor work, and a commitment to consistent service quality. Join a fast-paced environment dedicated to guest satisfaction and teamwork.

Qualifications

• Prior leadership or team experience is a plus.
• Able to work outdoors at a fast pace.
• Physically active and comfortable standing for long periods.

Responsibilities

• Greet customers and provide a positive experience.
• Answer questions about services, wash options, and memberships.
• Promote unlimited wash memberships and other offerings.
• Educate customers on wash packages and services.
• Observe interactions to identify service improvements.
• Direct vehicles safely into wash tunnel with proper positioning.
• Prepare vehicles by removing obstacles and checking for loose items.
• Monitor equipment and report malfunctions.
• Enforce safety protocols for customers and staff.
• Assist team to resolve issues quickly to keep site running smoothly.
• Serve as key holder and perform opening/closing procedures.
• Lead the team during shifts in absence of Site Leader.
• Delegate tasks to ensure smooth operations.
• Provide feedback to keep operations on track.
• Handle shift challenges and escalate to leadership when needed.
• Inspect vehicles before/after wash for quality.
• Uphold Sparkle Assurance by checking for missed spots and streaks.
• Report equipment or operational issues impacting wash quality.
• Provide guidance to maintain wash quality and look for process improvements.

Skills

Leadership

Customer Service

Team Coordination

Safety Compliance

Outdoor Work

Job description

Whistle Express Car Wash is seeking a Shift Lead to oversee daily operations, greet customers, and drive engagement while ensuring safety and quality. You will supervise the crew, open/close the site, and resolve issues to keep the wash process efficient and customers satisfied.

This role requires leadership, physical stamina for outdoor work, and a commitment to consistent service quality. Join a fast-paced environment dedicated to guest satisfaction and teamwork.