Car Wash Ops Lead — Assistant Site Manager

Spotless Brands LLC; Severn (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Spotless Brands LLC in Severn, Maryland is looking for an Assistant Site Manager (ASM), a key role supporting the Site Manager in operational tasks and delivering exceptional customer experiences. The ASM will supervise frontline teams, ensure customer satisfaction, and monitor daily operations while providing leadership and training. A minimum of one year of supervisory experience in a retail or customer-focused environment is required. This role offers opportunities for advancement within the company and values teamwork and effective communication.

Qualifications

• Minimum of one (1) year experience in a supervisory role.
• Must meet all required certification and regulatory compliance standards.
• Valid driver’s license preferred.

Responsibilities

• Supervise and coordinate frontline team members during shifts.
• Serve as an escalation point for customer concerns.
• Monitor daily operations and ensure compliance with safety policies.

Skills

Leadership and team motivation

Conflict resolution and customer de-escalation

Time management

Clear verbal and written communication

Education

High School Diploma or equivalent

Tools

Point-of-sale systems

MS Excel

Job description

Spotless Brands LLC in Severn, Maryland is looking for an Assistant Site Manager (ASM), a key role supporting the Site Manager in operational tasks and delivering exceptional customer experiences. The ASM will supervise frontline teams, ensure customer satisfaction, and monitor daily operations while providing leadership and training. A minimum of one year of supervisory experience in a retail or customer-focused environment is required. This role offers opportunities for advancement within the company and values teamwork and effective communication.