Car Wash Operations Assistant Manager

Golden Nozzle Car Wash; Greenfield (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay + performance bonuses

Leadership development and advancement

Fast-paced, team-oriented environment

Movie to impact site success and guest

Job summary

Golden Nozzle Car Wash in Greenfield, MA is hiring an Operations Assistant Manager to drive daily car wash operations and deliver an exceptional customer experience. You will supervise staff, maintain facility safety, and support sales initiatives while coordinating supplies and maintaining high service standards.

The role emphasizes hands-on leadership, coaching, and ensuring efficient throughput in a fast-paced environment with a strong customer-first focus.

Qualifications

• Must be able to supervise and coach a team in a fast-paced retail/auto service setting.
• Strong communication and multitasking skills with attention to detail.
• Basic knowledge of car wash equipment, safety standards, and daily operations.

Responsibilities

• Assist in supervising daily site operations, including staffing, scheduling, coaching, and feedback.
• Help ensure the facility and equipment are clean, safe, and fully operational.
• Support workflow optimization to minimize wait times and improve throughput.
• Provide prompt, courteous customer service and address inquiries or concerns.
• Assist with sales initiatives and membership growth to drive revenue and retention.
• Monitor inventory and coordinate restocking of chemicals, parts, and supplies.
• Enforce safety procedures and regulatory compliance; review KPIs and performance metrics.
• Collaborate with the Site Manager on goals and business initiatives; resolve issues to maintain a positive work environment.
• Lead shifts and oversee operations in the Site Manager’s absence.

Skills

Problem Solving & Decision Making

Team Leadership Support

Customer-Centric Mindset

Results-Driven Execution

Safety & Operational Compliance

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Car Wash Operations Assistant ManagerWe use cookies to make the safest and most effective website possible.# Careers## Car Wash Operations Assistant ManagerApply: Greenfield, MA: Full time: Posted Yesterday: R29473**General Summary of the position:****Assistant Manager – Golden Nozzle Car Wash****What You’ll Do:****Support the Team. Drive Daily Operations. Deliver an Exceptional Customer Experience.**Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support the daily operations of our high-volume car wash facility. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing team members, and is passionate about operational excellence and outstanding customer service.As Assistant Manager, you will work closely with the Site Manager to help maximize site performance, support team development, and ensure every customer leaves with great experience.A day in this role may include: • Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback • Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times • Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience • Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally • Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention • Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies • Enforce company safety procedures and regulatory compliance standards • Support review of operational reports, KPIs, and performance metrics to improve site performance • Partner with the Site Manager to execute site-specific goals and business initiatives • Help resolve employee and customer concerns to maintain a positive, productive environment • Lead shifts and oversee operations in the Site Manager’s absence when needed**Core Competencies**• Problem Solving & Decision Making • Team Leadership Support & Collaboration • Customer-Centric Mindset • Results-Driven Execution • Safety & Operational Compliance**Preferred Qualifications***(Experience and skills that will help you succeed in this role)* • Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus) • Ability to motivate, coach, and support a high-performing team • Strong organizational, communication, and multitasking skills • Customer-first mindset with a commitment to delivering exceptional service • Basic knowledge of car wash equipment, maintenance practices, and safety standards is a plus • Proficiency with Microsoft Office and basic operational software systems • High School Diploma or equivalent**Minimum Requirements***(Must meet all of the following to be considered)* • At least 18 years of age • Ability to work up to 50 hours per week, with additional hours as business needs require • Flexible availability to cover shifts including evenings, weekends, and holidays if needed • Required to work at least one weekend day • Open availability based on the operational needs of Golden Nozzle**Physical Requirements**• Ensure physical maintenance, safety, cleanliness, and overall appearance of all store facilities • Ability to lift, carry, and hold up to 50 lbs. • Ability to work outdoors in temperatures ranging from -10°F to 100°F • Must be able to stand, walk, and move around vehicles for extended periods of time**Why Join Golden Nozzle?**• Competitive pay + performance incentives • Leadership development and advancement opportunities • Fast-paced, team-oriented environment • Opportunity to make a direct impact on site success and customer satisfaction**Apply today to grow your leadership career with Golden Nozzle Car Wash!**Starting Rate: $16.00**Benefits:** Eligible team members may participate in medical, dental, and vision coverage, 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Benefits eligibility and plan provisions are subject to program terms.Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.0:00 / 1:31### About Golden NozzleGolden Nozzle Car Wash started in the 1970’s as a complement to the other motoring public businesses owned by F.L. Roberts & Company, headquartered in Springfield, MA. The name ‘Golden Nozzle’ derived from the color of the gas station pumps at F.L. Robert gas stations in Western Massachusetts.In the fall of 2016, Nouria Energy acquired F.L. Roberts & Company’s convenience stores and Golden Nozzle Car Wash locations in Massachusetts and Connecticut. As a Nouria company, Golden Nozzle Car Wash has become the gold standard for car care in the region. The chain has grown and expanded exponentially since becoming part of the Nouria family, opening and rebranding existing car wash facilities in five New England states. Golden Nozzle’s successful monthly wash membership program began in 2008. Members of the monthly wash program enjoy unlimited car washes at any Golden Nozzle locations in Massachusetts, Connecticut, Maine, New Hampshire and Rhode Island.It’s a Great Day for a Golden Nozzle Car Wash! Proper maintenance always includes the routine washing of your vehicle. Winter hazards like sand and salt need to be thoroughly washed from your vehicle’s body and undercarriage.