Car Wash Growth & Operations Leader

National Pride Equipment Car Wash Superstore; Peru (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay + quarterly bonus

Free car washes

Paid time off

Education reimbursement

Flexible schedules

Refer a friend bonus

Paid training/career development

Free uniforms

Job summary

Zoom Express Car Wash in Peru, IN is seeking a General Manager to drive site performance, lead a dynamic team, and ensure exceptional guest experience. You will oversee daily operations, revenue, memberships, staffing, safety, and facility standards.

This role emphasizes leadership, accountability, and strategic execution to grow memberships and revenue while controlling costs. The successful candidate will use independent judgment to deliver results and mentor site leaders and staff.

Qualifications

• Previous leadership experience in retail, service, hospitality, or car wash operations.
• Demonstrated ability to manage daily operations and lead teams effectively.
• Strong customer service, communication, and organizational skills.
• Ability to manage time, prioritize tasks, and problem-solve in a fast-paced environment.
• Basic computer proficiency and ability to use operational systems.
• Mechanically inclined with ability to identify and address minor maintenance issues.
• Ability to work flexible hours including evenings and weekends.
• High School Diploma or equivalent required.

Responsibilities

• Own site-level performance including revenue, memberships, labor efficiency, cost control, and profitability.
• Execute daily operations to ensure consistent service, throughput, and site readiness.
• Maintain efficient staffing schedules aligned with business demand and labor targets.
• Monitor and manage site-level inventory including chemicals, supplies, and operational materials.
• Identify and resolve operational issues, including minor mechanical and maintenance needs.
• Maintain accurate administrative records including scheduling, inventory tracking, and required reporting.
• Lead, coach, and develop site team members and shift leaders.
• Hire, train, and onboard new employees in accordance with company standards.
• Conduct performance reviews, provide feedback, and take corrective action when necessary, including termination.
• Maintain consistent training on systems, procedures, safety, and customer service expectations.
• Foster a positive, accountable, and high-performing team culture.
• Deliver a consistently positive customer experience across all touchpoints.
• Resolve customer concerns promptly and professionally while minimizing claims and losses.
• Drive site-level sales, membership growth, promotions, and local marketing initiatives.
• Support fundraising and community engagement efforts as directed.
• Own execution of company safety programs and ensure compliance with all policies and procedures.
• Maintain high standards of cleanliness across the tunnel, vacuum lot, customer areas, and backroom.
• Ensure equipment, tools, and workspaces are maintained in a safe and organized condition.
• Identify safety risks and take immediate corrective action.

Skills

Leadership experience

Customer service

Communication

Organizational skills

Problem-solving

Time management

Staff development

Education

High School Diploma

Tools

Basic computer skills

Operational systems

Job description

Zoom Express Car Wash in Peru, IN is seeking a General Manager to drive site performance, lead a dynamic team, and ensure exceptional guest experience. You will oversee daily operations, revenue, memberships, staffing, safety, and facility standards.

This role emphasizes leadership, accountability, and strategic execution to grow memberships and revenue while controlling costs. The successful candidate will use independent judgment to deliver results and mentor site leaders and staff.