Car Wash General Manager: Lead Growth & Service

Zoom-Express-Car-Wash; Willoughby Hills (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonus

Free car washes

Paid time off

Education reimbursement

Flexible schedules

Refer a friend bonus

Paid training

Free uniforms

Job summary

Zoom Express Car Wash in Willoughby Hills, OH seeks a General Manager to lead a high-volume car wash location. You will own daily operations, drive revenue growth, oversee safety, staffing, and customer experience, and implement company initiatives with discipline.

The ideal candidate has proven leadership in retail or service settings, excellent communication, and the ability to manage schedules, budgets, and maintenance while delivering outstanding guest service.

Qualifications

• Previous leadership experience in retail, service, hospitality, or car wash operations.
• High School Diploma or equivalent is required.
• Strong customer service, communication, and organizational skills.
• Ability to manage time, prioritize tasks, and problem-solve in a fast-paced environment.
• Basic computer proficiency.
• Mechanically inclined with ability to address minor maintenance issues.

Responsibilities

• Own site-level performance including revenue, memberships, labor efficiency, cost control, and profitability.
• Execute daily operations to ensure consistent service, throughput, and site readiness.
• Maintain efficient staffing schedules aligned with business demand and labor targets.
• Monitor and manage site-level inventory including chemicals, supplies, and materials.
• Identify and address maintenance issues and safety risks as they arise.
• Lead, coach, and develop site team members and shift leaders; hire and train new staff.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Time management

Basic computer proficiency

Mechanical inclination

Flexible hours

Education

High School Diploma or equivalent

Job description

Zoom Express Car Wash in Willoughby Hills, OH seeks a General Manager to lead a high-volume car wash location. You will own daily operations, drive revenue growth, oversee safety, staffing, and customer experience, and implement company initiatives with discipline.

The ideal candidate has proven leadership in retail or service settings, excellent communication, and the ability to manage schedules, budgets, and maintenance while delivering outstanding guest service.