Car Wash Customer Experience Associate

thoroughbred-express; Iowa (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly Bonuses

Milestone Bonuses

Competition Bonuses

Unlimited Commissions

Tips

Employee Recognition

Medical, Dental and Vision for Full  –

Paid Time Off + Holiday Pay for Full –

Job summary

Thoroughbred Express is seeking a Customer Service Associate to educate customers about our car wash services, safety features, and member benefits while ensuring a smooth operation of daily duties at the site.

You will greet customers, assist with payments, and stay knowledgeable about equipment to work efficiently in an automated facility, collaborating with peers and site management in various weather conditions.

Qualifications

• Display courteous, customer service focus, and professional attitude
• Stand for long periods (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Possess valid and current driver’s license
• Excellent written and oral communication skills, as well as interpersonal skills

Responsibilities

• Focus on providing a positive customer experience.
• Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management.
• Greet customers with a warm smile, review and educate on services, and assist with payment.
• Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
• Direct the Driver into the entrance to the car wash or guides them onto tracks.
• Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning car wash process.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Additional duties as assigned.

Job description

Thoroughbred Express is seeking a Customer Service Associate to educate customers about our car wash services, safety features, and member benefits while ensuring a smooth operation of daily duties at the site.

You will greet customers, assist with payments, and stay knowledgeable about equipment to work efficiently in an automated facility, collaborating with peers and site management in various weather conditions.