Car Rental Concierge | Customer Service Pro

EDS Service Solutions, LLC; BLOOMINGTON (MN); On-site; USD 20,000 - 29,000; Full time

Job summary

EDS Service Solutions, LLC is seeking a friendly, customer-focused rental clerk at MSP Airport to consistently deliver world-class service during the rental and return process. You will greet customers, verify documents, explain policies, and prepare rental paperwork with accuracy.

This full-time role requires a valid driver's license, a clean driving record, and strong communication. The PM/weekend shift comes with competitive wages and weekly pay, supporting a stable schedule.

Qualifications

• Must be 21 years of age or older.
• Excellent Customer Service skills with prior experience.
• Have a driver's license.
• Clean Driving Record in the past three years.

Responsibilities

• Provide world-class customer service by managing the rental (and occasionally return) process, in compliance with policies and procedures.
• Welcome each customer with a smile.
• Professional appearance, language, and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Own each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Utilize company-approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills

Customer service

Driving

Communication

Job description

EDS Service Solutions, LLC is seeking a friendly, customer-focused rental clerk at MSP Airport to consistently deliver world-class service during the rental and return process. You will greet customers, verify documents, explain policies, and prepare rental paperwork with accuracy.

This full-time role requires a valid driver's license, a clean driving record, and strong communication. The PM/weekend shift comes with competitive wages and weekly pay, supporting a stable schedule.