Car Care Concierge & Service Advisor

Ciocca Automotive Careers; West Manchester Township (York County); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

PTO and holidays

Air-conditioned shops and facilities

401(K) retirement plan with company‑m,

Job summary

Ciocca Subaru of York is seeking an energetic automotive service advisor to join our growing team. You will manage service orders, communicate with customers, and ensure timely, courteous service in a fast-paced, member-friendly environment.

This full-time role requires a valid driver’s license and offers a competitive commission-based pay structure ($40,000–$80,000 potential annually), PTO, holidays, air-conditioned shops, a 401(k) with match, comprehensive insurance, advancement opportunities

Qualifications

• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee service orders and flow of drive lane. Ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.

Skills

Service sales

Customer satisfaction

Driver's license

Job description

Ciocca Subaru of York is seeking an energetic automotive service advisor to join our growing team. You will manage service orders, communicate with customers, and ensure timely, courteous service in a fast-paced, member-friendly environment.

This full-time role requires a valid driver’s license and offers a competitive commission-based pay structure ($40,000–$80,000 potential annually), PTO, holidays, air-conditioned shops, a 401(k) with match, comprehensive insurance, advancement opportunities