Captain PM

Four Seasons; Nashville (TN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Excellent training and development

Employee discounts for stays worldwide

Complimentary dry cleaning for staff

Complimentary employee meals

Property-specific benefits

Job summary

Four Seasons Nashville is seeking a Server / Captain PM to lead the guest dining journey in a signature Italian venue. You will own your station, deliver consistent, gracious service, and describe food and wine with confidence.

You will coordinate with Back Servers and kitchen teams to ensure timing, upsell, and guest satisfaction while maintaining a polished, team-driven environment. This role requires professionalism and hospitality at the highest level.

Qualifications

• High school diploma or equivalent required.
• 1–2 years fine-dining or comparable service experience preferred.
• Must meet minimum age to serve alcohol.
• Strong verbal and written communication skills.
• Extensive knowledge of food, wine, and beverages.
• Understanding of fine-dining service standards and procedures.
• Ability to describe menu items and pricing using suggestive selling techniques.
• Proficiency with POS systems and basic computer applications.

Responsibilities

• Take ownership of an assigned station and oversee the guest dining experience.
• Welcome guests warmly and provide professional service through each course.
• Sell and serve food and beverages using service techniques and spiels.
• Describe menu items, daily features, and wine offerings; answer questions.
• Monitor table status, pacing, and course timing for seamless service.
• Communicate with kitchen and service staff to meet guest needs.
• Assist with food expediting for proper timing.
• Ensure guest satisfaction and resolve concerns promptly.
• Ensure accuracy of checks and process payments efficiently.
• Coordinate table maintenance and station upkeep with staff.
• Maintain a clean, safe dining environment at all times.
• Participate in pre-shift meetings and stay updated on menu/wine.

Skills

Verbal and written communication

Fine-dining knowledge

Service standards

Menu description skills

POS systems

Cash handling

Team leadership

Attention to detail

Education

High School Diploma or equivalent

Tools

POS systems

Cash handling software

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City.

About the Role

Bacco Restaurant & Bar is Four Seasons' signature Italian dining destination, offering an elevated yet welcoming fine-dining experience rooted in authentic cuisine, exceptional wines, and personalized service. As a Server / Captain PM , you will serve as the primary point of contact for guests within your assigned dining room station, taking full ownership of the guest journey from arrival to departure while setting the standard for service excellence and hospitality.

What You Will Do

• Take full ownership of an assigned station and oversee the complete guest dining experience.
• Welcome guests warmly and deliver consistent, professional, and gracious service throughout each course.
• Sell and serve food and beverages using approved service techniques, position numbers, and service spiels.
• Describe menu items, daily features, and changes; answer questions related to food, beverage, and wine offerings.
• Maintain awareness of table status, pacing, and upcoming courses to ensure seamless service flow.
• Communicate continuously with Back Servers, Food Runners, Bussers, and kitchen teams to anticipate and meet guest needs.
• Assist with food expediting to maintain proper timing and coordination with the kitchen.
• Monitor guest satisfaction after each course and resolve concerns promptly and professionally.
• Ensure accuracy of guest checks, present them in a timely manner, and process payments efficiently.
• Coordinate table maintenance, clearing, resetting, and stocking in collaboration with support staff.
• Maintain a clean, safe, and organized dining room and service stations at all times.
• Participate in pre-shift meetings and remain current on menu, beverage, and wine updates.
• Comply with all Bacco Service, Food, Beverage, and Wine Manuals, as well as all federal, state, and local health, safety, and labor regulations.

What You Bring

• High School Diploma or equivalent.
• Minimum of 1-2 years of fine-dining or comparable food service experience preferred.
• Must meet minimum legal age requirements to serve alcohol.
• Strong verbal and written communication skills.
• Extensive knowledge of food, wine, and beverage offerings.
• Thorough understanding of fine-dining service standards and procedures.
• Ability to describe menu items, preparation methods, and pricing using suggestive selling techniques.
• Proficiency with POS systems and basic computer applications.
• Strong numerical skills and accuracy in cash and check handling.
• Professional demeanor, attention to detail, and the ability to lead by example in a team environment.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts for stays at any Four Seasons property worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Additional property-specific benefits as available

Schedule & Hours

Full-time position

Scheduled days and times may vary based on business needs, including evenings, weekends, and holidays

Visa Requirements

Authorization to work in the United States is required for this role.

Four Seasons is an Equal Opportunity, affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal