Captain PM

Four Seasons Hotels and Resorts; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Dry cleaning for uniforms

Employee meals

Additional benefits as available

Job summary

Four Seasons Nashville is seeking a Server / Captain PM to be the primary point of contact for guests within an assigned dining room station. You will own the guest journey from arrival to departure, delivering service excellence and hospitality with a focus on wine, food, and beverage knowledge.

You will lead by example in a team environment, coordinate with kitchen and service staff, and ensure guest satisfaction through attentive, professional service and accurate check handling.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of fine-dining or comparable food service experience preferred.
• Must meet minimum legal age requirements to serve alcohol.
• Strong verbal and written communication skills.
• Extensive knowledge of food, wine, and beverage offerings.
• Proficiency with POS systems and basic computer applications.
• Strong numerical skills and accuracy in cash handling.
• Professional demeanor and ability to lead by example in a team environment.

Responsibilities

• Take full ownership of an assigned station and oversee the guest dining experience.
• Welcome guests warmly and deliver professional, gracious service throughout each course.
• Sell and serve food and beverages using approved techniques and service standards.
• Describe menu items and wine offerings; answer guests' questions.
• Maintain awareness of table status and pacing for seamless service.
• Coordinate with Back Servers, Food Runners, Bussers, and kitchen staff.
• Assist with expediting to coordinate timing with the kitchen.
• Ensure accuracy of guest checks and process payments efficiently.
• Keep dining areas clean, stocked, and organized at all times.

Skills

Verbal & written communication

Fine-dining service

Guest service excellence

Team collaboration

Education

High School Diploma or equivalent

Tools

POS systems

Cash handling

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About the Role

Bacco Restaurant & Bar is Four Seasons’ signature Italian dining destination, offering an elevated yet welcoming fine-dining experience rooted in authentic cuisine, exceptional wines, and personalized service. As a Server / Captain PM , you will serve as the primary point of contact for guests within your assigned dining room station, taking full ownership of the guest journey from arrival to departure while setting the standard for service excellence and hospitality.

What You Will Do

• Take full ownership of an assigned station and oversee the complete guest dining experience.
• Welcome guests warmly and deliver consistent, professional, and gracious service throughout each course.
• Sell and serve food and beverages using approved service techniques, position numbers, and service spiels.
• Describe menu items, daily features, and changes; answer questions related to food, beverage, and wine offerings.
• Maintain awareness of table status, pacing, and upcoming courses to ensure seamless service flow.
• Communicate continuously with Back Servers, Food Runners, Bussers, and kitchen teams to anticipate and meet guest needs.
• Assist with food expediting to maintain proper timing and coordination with the kitchen.
• Monitor guest satisfaction after each course and resolve concerns promptly and professionally.
• Ensure accuracy of guest checks, present them in a timely manner, and process payments efficiently.
• Coordinate table maintenance, clearing, resetting, and stocking in collaboration with support staff.
• Maintain a clean, safe, and organized dining room and service stations at all times.
• Participate in pre-shift meetings and remain current on menu, beverage, and wine updates.
• Comply with all Bacco Service, Food, Beverage, and Wine Manuals, as well as all federal, state, and local health, safety, and labor regulations.

What You Bring

• High School Diploma or equivalent.
• Minimum of 1–2 years of fine-dining or comparable food service experience preferred.
• Must meet minimum legal age requirements to serve alcohol.
• Strong verbal and written communication skills.
• Extensive knowledge of food, wine, and beverage offerings.
• Thorough understanding of fine-dining service standards and procedures.
• Ability to describe menu items, preparation methods, and pricing using suggestive selling techniques.
• Proficiency with POS systems and basic computer applications.
• Strong numerical skills and accuracy in cash and check handling.
• Professional demeanor, attention to detail, and the ability to lead by example in a team environment.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discounts for stays at any Four Seasons property worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Additional property-specific benefits as available

Schedule & Hours

• Full-time position
• Scheduled days and times may vary based on business needs, including evenings, weekends, and holidays

Visa Requirements

• Authorization to work in the United States is required for this role.

Four Seasons is an Equal Opportunity, Affi