Captain - Customer Service

Dave n Busters; Silver Spring (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and fun-loving team at an established entertainment venue where no two days are the same! As a Captain, you will play a crucial role in ensuring that every Guest has a memorable experience filled with laughter and enjoyment. You will be the first point of contact for Guests, guiding them through their adventures in dining, gaming, and retail. Your positive attitude and strong communication skills will shine as you help maintain a safe and welcoming environment. Embrace the excitement of a fast-paced workplace, where flexibility and teamwork are key. If you're ready to make a difference and create unforgettable moments, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Free Games

Qualifications

• Strong communicator with the ability to guide Guests through various experiences.
• Ability to manage safety and security in a busy environment.

Responsibilities

• Deliver an unparalleled Guest experience through food, drinks, and games.
• Act as an ambassador, assisting Guests with requests and questions.

Skills

Communication Skills

Customer Service

Safety Awareness

Job description

Job Description:

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!

Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.

NITTY GRITTY DETAILS:

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
• Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses