Captain - Customer Service

Dave n Busters; Gaithersburg (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and dynamic team at an exciting entertainment venue! As a Captain, you will play a crucial role in creating unforgettable experiences for our Guests. Your day will be filled with engaging interactions as you guide them through our various offerings, from dining to games. This position requires a strong communicator who thrives in a fast-paced environment and is dedicated to ensuring safety and enjoyment for all. With flexible schedules and a supportive team, this role is perfect for those looking to balance work with other commitments. If you love fun and have a passion for customer service, this is the place for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Free Games

Qualifications

• Strong communicator with a positive attitude and enthusiasm.
• Ability to handle multiple job functions and assist Guests.

Responsibilities

• Ensure a positive and welcoming experience for Guests.
• Act as a point of contact for safety and security matters.
• Assist Guests with requests and maintain communication with supervisors.

Skills

Communication Skills

Customer Service

Safety Awareness

Job description

Job Description:

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!

Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.

NITTY GRITTY DETAILS:

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
• Acts ambassador to the building, assisting Guests with all requests and answers questions as needed.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Provides timely and