Captain - Customer Service

Dave n Busters; Springfield (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant and dynamic team at an exciting entertainment venue where no two days are the same! As a Captain, you'll be the welcoming face for our guests, ensuring they have a fantastic experience filled with fun, food, and games. This role is perfect for those who thrive in a fast-paced environment and enjoy engaging with people. You will guide guests through their experiences and maintain safety and security throughout the venue. With flexible scheduling that accommodates your lifestyle, this position offers a unique opportunity to be part of a lively atmosphere and work alongside fantastic co-workers. If you're enthusiastic and ready to make a difference, this role is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Free Games

Qualifications

• Strong communicator with experience in guest services.
• Ability to manage safety and security in a busy environment.

Responsibilities

• Deliver an unparalleled Guest experience with food, drinks, and games.
• Act as an ambassador, assisting Guests with requests and questions.

Skills

Communication Skills

Customer Service

Problem-Solving

Job description

Job Description:

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!

Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.

POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.

NITTY GRITTY DETAILS:

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
• Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
• Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses