Captain

Lielle; Los Angeles (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Job summary

Lielle in Los Angeles is seeking a dedicated individual for a key role ensuring exceptional guest service and operational efficiency. Under the guidance of the Restaurant Manager, you will foster a high-performance culture among staff and assist with service and training needs. The ideal candidate has at least three years of front-of-house experience, is at least 21 years old, and has a high school diploma. This role offers a dynamic work environment with a focus on teamwork and outstanding hospitality.

Qualifications

• 21+ years of age.
• Three years of front-of-house operations and/or assistant management.
• Ability to operate a POS system.

Responsibilities

• Ensure exceptional guest service at all times.
• Achieve company objectives in sales, service, and cleanliness.
• Control cash and adhere to handling procedures.

Skills

Communication and understanding of predominant language

Knowledge of service, food, and beverage

Excellent basic math skills

POS system operation, preferably Toast

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Benefits

• Employee discounts
• Training & development

Lielle is a culinary journey that blends Californian and Nordic influences. Located on Pico Boulevard, Lielle is more than just a restaurant; it’s an immersive dining experience emphasizing creativity, sustainability, and outstanding hospitality. Named after Chef Marcus Jernmark’s daughter, Lielle combines the warmth of a family‑inspired space with the elegance of fine dining, making it the perfect spot for memorable occasions and outstanding meals. The menu celebrates hyper‑seasonal ingredients sourced from local farms, fisheries, and foraging trips, allowing us to highlight the freshest flavors through innovative yet straightforward cooking techniques. Every dish is carefully curated to capture a balance of flavors and umami, complemented by a wine list that harmonizes with the energy of our cuisine and ambiance.

Job Overview

Under the guidance of the Restaurant Manager and Chef Partner, take on key responsibilities to ensure exceptional guest service, foster a high‑performance culture among management and staff, and drive the success and profitability of Lielle. This role will be instrumental in:

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all service standards are consistently met and presented according to the restaurant’s hospitality values.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed to ensure that the guest service standards are met and that the operations are run efficiently.
• Actively foster teamwork and collaboration among the team, supporting a positive and cooperative work environment.
• Facilitate smooth opening and closing of shifts.
• Assist with running a smooth service and floating wherever and whenever needed.
• Partner with Restaurant Manager or Chef/Partner in staff training.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Provide service suggestions to Restaurant Manager and Chef/Partner as needed.

Working Conditions and Expectations

• Work schedules may vary between afternoon to late evening, weekends and holidays.
• Shifts will be scheduled for around 8 hours, and you may at times be asked to work overtime.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Respectful to all guests that have chosen to dine in our restaurants.
• Demonstrate teamwork in all areas of the restaurant.
• Work with a positive attitude in all types of situations.
• Always follow safety and sanitation rules and laws.
• Always act in the best interest of the restaurant, fellow employees and guests.
• Welcome and accept feedback and coaching from the management team to maintain and grow as an employee.
• Be able to reach, bend, stoop and frequently lift up to 40‑70 pounds.
• Repetitive tasks with few breaks.
• Be able to work in a standing position for up to 8 hours.

Qualifications

• 21+ years of age.
• High school diploma or equivalent.
• Communicate and understand the predominant language(s) of the restaurant’s trading area.
• Have elevated knowledge of service, food, and beverage, generally involving at least three years of front‑of‑house operations and/or assistant management positions.
• Possess excellent basic math skills, and the ability to understand/use/build basic spreadsheets in Microsoft Excel.
• The ability to operate a POS system, preferably experience with Toast.

Physical Requirements

• Be able to reach, bend, stoop and frequently lift up to 40‑70 pounds.
• Repetitive tasks with few breaks.
• Be able to work in a standing position for up to 8 hours.

This job description is not all inclusive and may be modified based on business needs. The management reserves the right to make updates and changes to this job description as seen fit for the best interest of the restaurant, employees and guests.