Senior Restaurant Manager

Compass Group USA; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Job summary

Levy, part of Compass Group USA, is seeking a Senior Operations Manager to lead Jake Melnick's Corner Tap with a focus on exceptional guest experiences, operational excellence, and financial performance. You will partner with the General Manager and culinary leadership to drive service execution, labor management, and business results in a high-volume hospitality environment.

The role provides leadership to managers and hourly staff, fostering accountability, engagement, and continuous

Qualifications

• 5+ years of progressive restaurant or hospitality leadership experience.
• Proven success managing high-volume restaurant operations.
• Strong financial acumen with experience managing labor, expenses, and budgets.
• Demonstrated ability to lead, develop, and retain high-performing teams.
• Excellent communication, organizational, and problem-solving skills.
• Knowledge of food safety, sanitation, and regulatory compliance standards.

Responsibilities

• Oversee daily front- and back-of-house operations for service excellence.
• Lead managers and team members during high-volume periods and events.
• Develop and implement processes to improve efficiency and guest satisfaction.
• Conduct performance reviews and provide ongoing coaching and development.
• Manage labor, scheduling, and budgeting to optimize productivity.
• Analyze sales and operational metrics to guide decisions.
• Ensure compliance with health regulations and safety standards.
• Foster a guest-first culture and resolve escalated guest concerns.

Skills

Restaurant leadership

Financial acumen

People development

Communication skills

Food safety knowledge

Job description

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Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Position Summary

The Senior Operations Manager is responsible for leading all aspects of restaurant operations at Jake Melnick's Corner Tap, ensuring exceptional guest experiences, operational excellence, and financial performance. This role partners closely with the General Manager and culinary leadership to drive service execution, team development, labor management, and business results in a high-volume hospitality environment.

The Senior Operations Manager provides leadership to managers, supervisors, and hourly team members while fostering a culture of accountability, engagement, and continuous improvement.

Key Responsibilities

Operational Leadership

• Oversee daily front- and back-of-house operations to ensure consistent execution and service excellence.
• Lead managers and team members during high-volume service periods and special events.
• Develop and implement operational processes that improve efficiency and guest satisfaction.
• Conduct operational walkthroughs and maintain standards for quality, cleanliness, and service.
• Partner with culinary leadership to ensure seamless coordination between service and kitchen teams.
• Recruit, train, coach, and develop management and hourly team members.
• Build a high-performing culture focused on accountability, engagement, and retention.
• Conduct performance reviews and provide ongoing feedback and development opportunities.
• Support succession planning and leadership development initiatives.
• Manage labor performance, staffing strategies, and scheduling to optimize productivity.
• Analyze sales, labor, and operational metrics to drive business decisions.
• Support budgeting, forecasting, and cost‑control initiatives.
• Identify opportunities to improve profitability while maintaining service standards.

Guest Experience

• Champion a guest‑first culture that delivers memorable dining experiences.
• Address and resolve escalated guest concerns with professionalism and urgency.
• Monitor guest feedback and implement service improvements as needed.

Compliance & Safety

• Ensure compliance with company policies, health regulations, food safety standards, and liquor licensing requirements.
• Maintain a safe and sanitary environment for guests and team members.
• Conduct regular audits to ensure operational and regulatory compliance.

Daily Responsibilities

• Oversee daily restaurant operations and service execution.
• Monitor staffing levels and adjust labor deployment as business needs change.
• Lead pre‑shift meetings and communicate operational priorities.
• Coach managers and team members on service and performance standards.
• Resolve guest concerns and operational challenges.
• Communicate key updates and business priorities to leadership teams.

Qualifications

• 5+ years of progressive restaurant or hospitality leadership experience.
• Proven success managing high‑volume restaurant operations.
• Strong financial acumen with experience managing labor, expenses, and operational budgets.
• Demonstrated ability to lead, develop, and retain high‑performing teams.
• Excellent communication, organizational, and problem‑solving skills.
• Knowledge of food safety, sanitation, and regulatory compliance standards.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable acc accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.