Capital Markets Trust Administrator – Client Relations

Wilmington Trust; Wilmington (DE); On-site; USD 39,000 - 66,000; Full time

Job summary

Wilmington Trust is seeking a trusted professional to lead client relationships and administer institutional and corporate trust accounts from Wilmington, Delaware. You’ll support senior managers, handle daily client inquiries, and ensure smooth processing of cash disbursements, trades, and account balances with a focus on service excellence.

The role requires a Bachelor’s degree (or equivalent experience), 1+ year of direct client contact, and strong communication skills.

Qualifications

• Bachelor’s degree and a minimum of 1 years’ relevant work experience with direct client contact.
• OR in lieu of a degree, a combined minimum of 5 years’ higher education and/or work experience, including a minimum of 1 years’ relevant work experience with direct client contact.
• Strong focus on customer service and satisfaction.
• Excellent verbal and written communications skills.
• CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus.

Responsibilities

• Oversee client relationships, making appropriate recommendations regarding design and administration of institutional and/or corporate trust accounts.
• Assist senior account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings.
• Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to enhance the client experience.
• Manage relationships with internal and external service partners; assess issues requiring immediate attention and resolve through normal course of business.
• Develop and maintain knowledge of industry trends and regulatory standards; apply to client service and risk controls.

Skills

Customer service

Verbal communication

Written communication

Relationship management

Mentoring

Education

Bachelor’s degree

5 years combined education/work

Job description

Wilmington Trust is seeking a trusted professional to lead client relationships and administer institutional and corporate trust accounts from Wilmington, Delaware. You’ll support senior managers, handle daily client inquiries, and ensure smooth processing of cash disbursements, trades, and account balances with a focus on service excellence.

The role requires a Bachelor’s degree (or equivalent experience), 1+ year of direct client contact, and strong communication skills.