Global Capital Markets Client Services Associate

M&T Bank; Wilmington (DE); On-site; USD 47,000 - 78,000; Full time

Job summary

M&T Bank in Wilmington, Delaware seeks a Trust Administration support professional to assist with client relationships, account servicing, and daily administrative tasks for high net-worth private and institutional clients.

The role emphasizes client contact, documentation processing, and coordination with partners to ensure accurate, timely service while maintaining strong risk controls and regulatory adherence.

Qualifications

• Minimum of 3 years higher education and/or work experience.
• Demonstrated focus on customer service and satisfaction.
• Demonstrated verbal and written communication skills.
• Bachelor's degree focused on Finance, Business, Economics and Accounting preferred.
• Pursuing CCTS (Certified Corporate Trust Specialist) if corporate trust focus.
• Ability to learn new software applications.

Responsibilities

• Support Relationship Manager with oversight of client relationships and routine activities.
• Assist account representatives in revenue-generating activities and prepare meeting documents.
• Maintain client relationships and address inquiries to enhance experience.
• Coordinate with internal and external service partners to resolve issues.
• Keep industry knowledge current and articulate it internally and externally.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Analytical ability

Teamwork

Education

Bachelor's degree in Finance/Business/Economics/Accounting

Tools

Microsoft Office

Job description

M&T Bank in Wilmington, Delaware seeks a Trust Administration support professional to assist with client relationships, account servicing, and daily administrative tasks for high net-worth private and institutional clients.

The role emphasizes client contact, documentation processing, and coordination with partners to ensure accurate, timely service while maintaining strong risk controls and regulatory adherence.