Cape Cod Guest Marketing Pro - Performance-Driven Earnings

Capital Vacations; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Capital Vacations is seeking a Guest Marketing Specialist on Cape Cod, MA. This guest-facing role focuses on marketing and lead generation, engaging with guests and owners on-site to create qualified opportunities for the Sales team.

You will build rapport, invite guests to Owner Updates or Capital Vacations presentations, and maintain strong knowledge of local attractions while meeting performance goals in a fast-paced hospitality environment.

Qualifications

• Experience in hospitality, sales, retail, customer service, promotions, lead generation, or guest-facing environments.
• Outgoing and confident personality.
• Strong verbal and written communication skills.

Responsibilities

• Engage guests and owners in friendly, professional conversations.
• Generate excitement and interest around the Capital Vacations vacation experience.
• Invite qualified owners to attend an Owner Update.
• Invite qualified non-owners to attend a Capital Vacations presentation.
• Identify guest needs and generate qualified leads for the Sales team.
• Build rapport quickly and create a memorable guest experience.
• Assist guests and owners with on-site and off-site needs.
• Provide guests and owners with a smooth, friendly, and efficient check-in experience.
• Answer inbound calls and make outbound calls when needed.
• Maintain knowledge of local Cape Cod shows, attractions, restaurants, activities, beaches, and destinations.
• Accurately complete required paperwork, reports, and documentation.
• Responsibly handle cash when applicable.
• Consistently meet or exceed established performance standards.
• Follow company policies, procedures, and applicable laws.
• Maintain confidentiality and professionalism when handling guest information.

Skills

Hospitality

Sales

Retail

Automotive

Customer service

Lead generation

Membership sales

Events

Call centers

Vacation ownership

Education

High School Diploma or GED

OPC or In-House Marketing experience

Tools

Microsoft Office

Job description

Capital Vacations is seeking a Guest Marketing Specialist on Cape Cod, MA. This guest-facing role focuses on marketing and lead generation, engaging with guests and owners on-site to create qualified opportunities for the Sales team.

You will build rapport, invite guests to Owner Updates or Capital Vacations presentations, and maintain strong knowledge of local attractions while meeting performance goals in a fast-paced hospitality environment.