Capacity Planning Specialist

Randstad USA; Houston (TX); On-site; USD 68,000 - 75,000; Full time

Job summary

The Capacity Planning Specialist at Randstad USA will oversee ground shipments using Descartes Aljex, Open Dock, MacroPoint, and Tive to source, schedule, and monitor loads. You will liaise with vetted carriers, manage pickup/delivery appointments, and ensure on-time performance and accurate billing.

Randstad USA offers a structured role in Houston with a standard 8 AM–4 PM shift and a comprehensive benefits package; the role emphasizes proactive issue resolution, data integrity, and seamless

Qualifications

• Experience managing vetted carrier pools and accessorial structures.
• Margin control and specialized/cross-border freight knowledge.
• 7 years of logistics experience required.
• Associate degree or equivalent professional training.

Responsibilities

• Sourcing carriers, confirming rates and compliance in Aljex.
• Dispatch and verify MacroPoint tracking prior to pickup.
• Schedule and update Open Dock pickup/delivery appointments.
• Track ETAs via MacroPoint and update Aljex milestones.
• Audit final carrier charges and resolve rate disputes before billing.
• Escalate capacity issues and communicate with management.
• Complete handovers to ensure seamless transfer of loads.

Skills

Carrier sourcing

Logistics coordination

Supplier/vendor management

Education

Associate

Tools

Open Dock

MacroPoint

Aljex

Job description

The Capacity Planning Specialist (Ground) covers, dispatches, and monitors assigned ground shipments using Aljex, Open Dock, and MacroPoint. The role secures qualified carriers, manages pickup/delivery appointments, tracks in-transit ETAs, and audits final carrier costs to enable accurate billing.

Essential Job Functions Coverage & Dispatch

• Source approved carriers and confirm rates, equipment, and compliance in Aljex.
• Complete dispatch and verify MacroPoint tracking is active prior to pickup.

Appointment Management

• Schedule and update Open Dock pickup/delivery appointments; record details in Aljex.
• Adjust appointments as needed; route customer-facing changes through the Operational Account Manager.

In-Transit Monitoring

• Track ETAs via MacroPoint, update Aljex milestones (e.g., Arrived PU), and flag at-risk delivery windows.
• Conduct check calls when automated tracking is unavailable.

Cost Audit & Settlement

• Audit and confirm final carrier charges (FCC) in Aljex within 24 hours of delivery.
• Validate accessorials/detention against carrier documentation and resolve rate disputes before billing.

Escalation & Communication

• Escalate capacity shortages, carrier service failures, and consolidation opportunities to management.
• Immediately report security issues to GSOC and system defects to the Program Manager.
• Complete shift handovers to ensure seamless transfer of open loads and appointments.

Requirements & Preferred Skills

• Physical Requirements: Sedentary work using standard office equipment (keyboard, mouse, monitor).
• Tools & Systems: Proficiency with Open Dock, MacroPoint/Tive, and Aljex.
• Domain Knowledge: Experience managing vetted carrier pools, accessorial structures, margin control, and specialized/cross-border freight.

salary: $68,000 - $75,000 per year

shift: First

work hours: 8 AM - 4 PM

education: Associate

Responsibilities

Working primarily in Descartes Aljex, with Open Dock for appointments and MacroPoint for tracking, the Capacity Planning Specialist sources

• carrier sourcing (7 years of experience is required)
• logistics (7 years of experience is required)
• 3 pl (7 years of experience is required)

Qualifications

• Years of experience: 7 years
• Experience level: Experienced

Experience

• Experienced
• 7 years

Education

• Associates

In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.