Capacity Coordinator I

J.B. Hunt Transport Services, Inc.; Lowell (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) plan

Life insurance

Disability coverage

Paid time off

Maternity/Parental leave

Paid holidays

Job summary

Capacity Coordinator I at J.B. Hunt Transport, Inc. in Lowell, AR, is responsible for coordinating a small group of carriers and IC drivers to ensure safe and timely freight movement. The role requires flexibility across day, night, and weekend shifts to meet operational demand.

You will learn to optimize routes, monitor performance, generate customer reporting, and support payroll and budgeting tasks while maintaining a strong safety culture.

Qualifications

• High School Diploma or GED with 1–2 years in transport/logistics.
• Ability to work across multiple shifts including nights/weekends.
• Strong communication and relationship-building skills.
• Accurate data processing and analytical decision making.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Build and maintain positive relationships with carriers/IC drivers.
• Develop knowledge to optimize operations and profitability via KPIs.
• Create and present customer-specific reporting and financial analysis.
• Manage inventory, assets, and assignments to balance equipment.
• Perform payroll, budget management, invoicing, and reporting.
• Coordinate yard duties and maintenance scheduling.
• Act as liaison between carriers, customers, and staff to resolve issues.
• Maintain safety culture by complying with regulations.
• Assign loads, plan routes, monitor freight, and handle exceptions.

Skills

Communication

Relationship building

Customer relations

Attention to detail

Decision making

Prioritization

Travel readiness

Adaptability

Accountability

Stress management

Education

Bachelor's in Business Administration

Bachelor's in Supply Chain Management

Bachelor's in Transportation Logistics

GED

High School Diploma

Tools

Excel

Word

PowerPoint

Outlook

Job description

Job Title

Capacity Coordinator I

Department

Supply Chain

Country

United States of America

State/Province

Arkansas

City

Lowell

Full/Part Time

Full time

Job Summary

Under routine supervision, this Capacity Coordinator I is responsible for the coordination of a small-sized/less complex group of carriers and/or independently contracted (IC) drivers. This position ensures safe and timely service through the accurate planning, routing, monitoring, and delivery of freight and loads. The incumbent must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes but is not limited to day, night, and weekend shifts.

Job Description

Key Responsibilities

• Learn to build and maintain positive, professional, safe, and reliable relationships with carriers and/or independently contracted (IC) drivers to ensure seamless new carrier set-up, minimize turnover, and maximize ongoing productivity
• Develop knowledge of how to optimize operations and maximize profitability through the understanding of key performance indicators
• Learn to create, maintain, and present customer‑specific reporting and financial analysis
• Develop knowledge on how to manage inventory, assets, customer pools, and/or assignment of carriers and/or independent contracted drivers to balance equipment in the market
• Learn to perform administrative duties such as submitting payroll, management of the Net‑Revenue budget, filing and documenting, resolving settlement issues, invoicing, and/or creating reports
• Learn to coordinate yard duties such as checking/inspecting equipment, and partnering with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety‑related mechanical issues are fixed for account equipment (as required)
• Act as liaison between carriers and/or independently contracted drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay‑related issues, etc. as they occur throughout the day and, where necessary, when on call
• Maintain the Company’s safety culture by complying with external & internal regulations, policies, and procedures
• Learn to assign loads and plan, route, and monitor freight movement to provide safe, on‑time service and meet customer requirements, including managing exceptions based on pick‑up and delivery schedules, and other environmental factors on the road

Qualifications

Minimum Qualifications

High School Diploma/GED WITH 1-2 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience AND the ability to work across multiple shifts including nights and/or weekends if needed

AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:

Strong professional communication skills applied internally and externally

• Proven experience in establishing and maintaining healthy working relationships
• Experience in fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement
• Ability to process information with high levels of accuracy
• Accurately analyze situations and reach productive decisions based on informed judgment
• Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
• Ability to manage multiple competing priorities
• Ability to consistently travel to account and customer locations
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Experience in holding people accountable and conducting difficult conversations
• Ability to perform in a stressful and high‑pressure work environment

Preferred Qualifications

Bachelors in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 1 year of experience in transportation/logistics, business administration, account management, and/or equivalent military experience

This position is not eligible for employment‑based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short‑term and long‑term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

Bachelors: Business Administration/Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience

Business Administration, Customer Service/Account Manager, Transportation/Logistics

Job Opening ID

00641103 Capacity Coordinator I (Open)

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.