Capacity Account Manager

Sheer Logistics; Chesterfield (MO); On-site; USD 50,000 - 75,000; Full time

Job summary

Sheer Logistics is seeking an experienced Capacity Account Manager to deliver exceptional customer service to carriers, shippers and internal teams in a fast-paced, in-office role in St. Louis, MO.

You will negotiate, book freight, and build strategic carrier relationships while driving revenue growth. Ideal candidates have 3+ years in freight brokerage, multi-modal experience, and strong communication with a persistent, team-oriented mindset.

Qualifications

• High school diploma or equivalent required.
• 3+ years of account management and carrier sales in freight brokerage.
• Experience in multiple transportation modes (LTL, Volume, Truckload, Partial, Intermodal, Expedited).

Responsibilities

• Be the primary point of accountability for carriers selecting, negotiating, and booking freight.
• Develop strategic relationships with trucking company contacts and resolve issues.
• Use logistics platforms to negotiate, analyze data, and drive automation.
• Coordinate with dispatch, carrier sourcing, operations, and billing teams for load execution and documentation.
• Build orders for Non-EDI shipments in Sheer’s TMS and schedule pickups/deliveries.
• Understand market conditions to capture opportunities within Sheer’s network.
• Develop and execute account plans to grow revenue and wallet share.
• Understand Sheer’s products and live by its values daily.
• Pursue new carrier acquisitions through cold calling and lead generation.

Skills

Work ethic

Instruction comprehension

Communication skills

Customer service

Follow-through

Team player

Adaptability

Poise under pressure

Time management

Resilience

Bilingual (preferred)

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Microsoft Office

Transportation Management Software

Job description

Sheer Logistics is a leading logistics services provider, with a focus on transparency and value, providing clients with a comprehensive offering of technology enabled supply chain and logistics solutions including managed transportation, multi-modal brokerage, consulting, and other complimentary services.

Our mission is to build trusting relationships that consistently deliver extraordinary results to employees, shippers, carriers and suppliers. Transparency is our foundation, because having complete information allows clients to make better decisions. It saves time, it’s better for business, it’s better for people, and ultimately, it’s better for the long-term relationships we cultivate.

Responsibilities

As a Capacity Account Manager, your role will involve delivering exceptional customer service to both internal and external stakeholders. You will also work closely with carriers and colleagues to find solutions to any issues that arise. Our team provides the support and resources you need to thrive in your role and build a meaningful career.

• Be the primary point of accountability for carriers strategically matching, negotiating, and booking available equipment with available freight for transactional and dedicated lane opportunities.
• Apply a strategic sales approach to foster positive relationships with trucking company key contacts. Resolving problems and expanding industry knowledge.
• Leverage logistics and other technology platforms to make informed decisions, negotiate prices, and drive automation.
• Coordinate with dispatch, carrier sourcing, operations, and billing teams to ensure accurate load execution and documentation.
• Order building for Non-EDI Shipments in Sheer’s TMS, scheduling and rescheduling pickup and delivery appointments with shippers and receivers, verifying accurate info.
• Understand transportation-related market conditions for capturing opportunities within Sheer’s Customer network.
• Develop and execute account plans to grow revenue and increase wallet share.
• Understand Sheer’s products and services and live by Sheer’s values daily.
• Continually pursue new carrier acquisition through cold calling, researching and lead generation.

Education and Experience

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 3 plus years of account management and carrier sales experience in freight brokerage
• Experience in executing across multiple modes of transportation (LTL, Volume, Truckload, Partial, Intermodal, and Expedited).

Knowledge, Skills and Abilities

• Strong work ethic and persistence combined with patience and a positive attitude.
• Ability to understand instructions and guidelines to perform required tasks.
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel) and Transportation Management Software.
• Excellent attention to detail and ability to prioritize.
• Demonstrated effectiveness in both written and verbal communication skills.
• Strong customer service background and ability to quickly build rapport with carriers.
• Demonstrates timely and efficient follow-through.
• Thrive in a team environment, collaborating and aiding whenever needed.
• Demonstrated experience to be dynamic and adaptable.
• Ability to remain calm under pressure and handle a fast-paced environment.
• Excellent organizational and time-management skills.
• Confident and unphased by rejection.
• Bilingual preferred but not required.

Compensation and Location

Compensation: $50,000 to $75,000 annual base plus monthly commission

Work Location: St. Louis MO (In office) 635 Trade Center Blvd, Chesterfield, MO 63005

Working Conditions and Physical Demands: Sedentary inside office work with limited exposure to weather conditions.